Cheryl Luscombe
Hawthorne
Summary
Dynamic operations manager with a proven track record at Econowash, enhancing efficiency through strategic process improvements and effective training programs. Skilled in budget management and performance monitoring, I consistently achieved financial targets while elevating customer satisfaction. Adept at decision-making and problem-solving, I drive operational excellence and foster strong client relations.
Overview
18
18
years of professional experience
Work History
Manager of Operations
Econowash
05.2007 - Current
- Streamlined daily operations by implementing efficient workflows and process enhancements.
- Developed training programs to enhance employee performance and operational knowledge.
- Monitored key performance indicators to identify areas for operational improvement.
- Successfully operated wash and fold service.
- Develop new methods for increasing laundry efficiency.
- Coordinated inventory management processes, ensuring optimal stock levels and accuracy.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Education
Bookeeping - Accounting And Finance
Ashworth College
Norcross, GA10-2015
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Data analysis
- Time management
- Documentation and reporting
- Performance monitoring
- Budget management
- Vendor management
- Financial forecasting
- Operations management
- Process improvements
- Cost control
- Management
- Client relations
- Customer relationship management (CRM)
Timeline
Manager of Operations
Econowash
05.2007 - Current
Bookeeping - Accounting And Finance
Ashworth College
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