cheryl Lynch
Canton,MA
Summary
Dynamic Senior Business Analyst with a proven track record at Brown Brothers Harriman, excelling in requirements gathering and stakeholder management. Enhanced project efficiency through data analysis and mentoring junior analysts. Adept at user acceptance testing, ensuring alignment between business objectives and deliverables while fostering strong client relationships.
Overview
30
30
years of professional experience
Work History
Senior Business Analyst
Brown Brothers Harriman
01.2008 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Interacted with clients to understand business needs and translate into requirements and project scope.
- Conducted testing for both internal and client-specific projects
Business Analyst
State Street Bank
08.2005 - 09.2007
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Developed and maintained project documentation for reliable records.
- Documented project progress to fulfill project requirements and establish traceability.
Business Analyst
Bank of America
08.1995 - 08.2005
- Work with the business to develop requirements for ATM / Online Banking user experiences
- Performed ATM testing and supported installs
- Investigated client issues
- Worked with Citibank to build out the Online Banking bill payment platform
Education
High School Diploma -
Canton High School
Canton MASkills
- Requirements gathering
- User acceptance testing
- Stakeholder management
- Data analysis
- Project management
- Team collaboration
- Data mapping
- Test case scenarios
- Client relationship management
- SDLC
Timeline
Senior Business Analyst
Brown Brothers Harriman
01.2008 - Current
Business Analyst
State Street Bank
08.2005 - 09.2007
Business Analyst
Bank of America
08.1995 - 08.2005
High School Diploma -
Canton High School
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