Cheryl Lyons
Cape Coral,FL
Summary
Motivated Dental and Orthodontic Assistant certified in Expanded Duty Dental Assisting and highly experienced in working with patients to promote oral health. Respectful in communicating with patients and conscientious about educating on key dental topics. Excellent command of standard procedures.
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Reliable Dental Assistant with 34 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with 4-hand procedures, setting up exam rooms, taking dental radiographs, assisting and preparing materials for impressions or restorations. Team-focused with commitment to providing exceptional care to all patients.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Dental EDDA
Dr. Herbert Hamilton
11.2022 - 08.2025
- Assisted in patient preparation and procedural support during dental examinations and treatments.
- Managed sterilization of instruments and maintained compliance with infection control protocols.
- Educated patients on oral hygiene practices, enhancing understanding of preventive care.
- Collaborated with dental team to optimize workflow efficiency and patient scheduling processes.
- Conducted inventory management for dental supplies, ensuring availability and cost-effectiveness.
- Trained new staff on procedures, tools, and best practices to improve team performance.
- Developed patient follow-up procedures to enhance satisfaction and retention rates.
- Implemented office protocols that increased operational efficiency and reduced wait times for patients.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Assisted in training new EDDA hires on office protocols, equipment usage, and best practices for chairside assistance.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Collaborated closely with dentists to develop customized treatment plans tailored to each patient''s specific needs.
- Improved patient experience by maintaining a clean and organized dental operatory area.
- Assisted dentists in complex dental procedures, ensuring a smooth and efficient process for both the dentist and the patient.
- Contributed to effective team communication, coordinating with front office staff regarding patient scheduling and insurance matters.
- Provided excellent chairside assistance during examinations, cleanings, fillings, extractions, root canals, crown placements, and other dental procedures.
Orthodontic Administrative Assistant
Lefort Orthodontics
10.2019 - 03.2020
- Managed scheduling and confirmation of patient appointments, ensuring efficient clinic workflow and high levels of patient satisfaction.
- Managed coordination of insurance verification and patient billing to ensure precise financial documentation.
- Evaluated and refined patient communication methods to ensure enhanced service delivery and patient satisfaction.
- Collaborated in the formulation of orthodontic treatment plans, prioritizing precision and regulatory adherence.
- Trained new administrative staff on office procedures, software systems, and patient interaction techniques.
- Streamlined electronic health record management to improve data retrieval and reporting efficiency.
- Led initiatives to enhance patient satisfaction through feedback collection and process improvements.
- Implemented workflow enhancements that reduced appointment wait times and increased patient retention rates.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Promoted a positive environment for patients and staff alike through excellent interpersonal communication skills and teamwork.
- Increased office efficiency by accurately inputting patient data into the practice management software system.
- Assisted in marketing efforts for the practice, including creating informational materials about services offered to prospective patients or referring dental professionals.
- Streamlined office operations by maintaining organized patient files, records, and documents for easy access and retrieval.
- Contributed to successful treatment outcomes by providing attentive chairside support during orthodontic procedures as needed.
- Assisted in maintaining a clean and organized office environment, upholding strict infection control standards to ensure patient safety and satisfaction.
- Effectively communicated complex treatment plans to patients and parents, ensuring a thorough understanding of the benefits, risks, and potential alternatives available to help them make informed decisions about their care.
Orthodontic Technician
Dr. Robert Lamb
01.2016 - 01.2019
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Prepared and polished patients' teeth before having braces installed.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Established clean, sterile and welcoming environment for patients.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Gathered and documented patient medical and dental histories and vital signs.
- Updated patient records with new data and treatment information.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Applied protective coating of fluoride to teeth during dental procedures.
- Took medical and dental history and recorded vital signs of patients.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Gave patients desensitizing agents to prepare for anesthetic administration.
Orthodontic Technician
Dr. Alan Perry
01.2009 - 01.2016
- Assisted in patient fittings, ensuring comfort and accuracy of devices.
- Maintained detailed records of patient treatments and appliance specifications.
- Collaborated with orthodontists to refine treatment plans based on patient needs.
- Trained junior technicians on best practices for appliance fabrication and adjustments.
- Conducted quality control checks on finished products for compliance with standards.
- Expedited appointment times by preparing instruments and equipment in advance for each procedure.
- Improved patient satisfaction by providing thorough education on oral hygiene practices during orthodontic treatment.
- Assisted orthodontists with complex cases, ensuring timely and effective treatments for patients.
Dental Assistant
Dr. Michael DuBose
01.1996 - 01.2009
Dental Assistant
Dr. Randall Perry
01.1992 - 01.1996
Education
Expanded Duty Dental Assistant - EDDA
LSU School of Dentistry
New Orleans, LA11-1994
Skills
- Diagnostic x-rays
- Chairside assisting
- Oral hygiene instruction
- Sterilization techniques
- Dental software proficiency
- Electronic charting
- Appointment scheduling
- Patient management
- Insurance billing
- Oral surgery
- Communication and interpersonal skills
- Patient care management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Adaptability and flexibility
- Office administration
- Taking medical and dental histories
- CPR/AED
- Surgical extractions
- Patient recordkeeping
- Restorative dentistry
Certification
Expanded Duty Dental Assistant certified from LSU School of Dentistry in New Orleans, La. in 1994
Education and Training
other
Timeline
Dental EDDA
Dr. Herbert Hamilton
11.2022 - 08.2025
Orthodontic Administrative Assistant
Lefort Orthodontics
10.2019 - 03.2020
Orthodontic Technician
Dr. Robert Lamb
01.2016 - 01.2019
Orthodontic Technician
Dr. Alan Perry
01.2009 - 01.2016
Dental Assistant
Dr. Michael DuBose
01.1996 - 01.2009
Dental Assistant
Dr. Randall Perry
01.1992 - 01.1996
Expanded Duty Dental Assistant - EDDA
LSU School of Dentistry