Cheryl Margoliner
Mansfield,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer relations and front desk operations at Prime Trucking. Proven ability to enhance client satisfaction through exceptional service and effective communication. Skilled in appointment scheduling and cash handling, fostering a positive environment that drives repeat business and operational efficiency.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
Work History
Receptionist
Prime Trucking
05.2023 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed inventory levels.
- Maintained a clean, safe, and organized store.
- Monitored cash and deposit records, increasing accuracy, and reducing discrepancies and made daily deposits.
Assistant Manager
GOAT Haircuts
02.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees for all Utah locations.
Receptionist
Regis Hair Salon
06.2017 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
Sales Representative
Consious Mind Glass
02.2014 - 05.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
High School Diploma -
Pasadena High
Pasadena, TX05-1988
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Front desk operations
- Phone etiquette
- Reception desk management
- Positive and professional
- Multi-line telephone skills
- Calm demeanor
- Professional and polished presentation
- Customer service
- Attention to detail
- Problem-solving
- Call answering and routing
- Payment processing
- Courteous and professional
- Visitor and customer relations
Timeline
Receptionist
Prime Trucking
05.2023 - 03.2025
Assistant Manager
GOAT Haircuts
02.2021 - 05.2023
Receptionist
Regis Hair Salon
06.2017 - 10.2019
Sales Representative
Consious Mind Glass
02.2014 - 05.2017
High School Diploma -
Pasadena High
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