Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Cheryl Marshall

Airmont,USA

Summary

Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Planet Fitness
10.2023 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Scheduled, coordinated and confirmed appointments and meetings
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
  • Collected room deposits, fees, and payments
  • Enhanced customer satisfaction by providing efficient and professional front desk services
  • Completed all tasks in compliance with company policies and procedures
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Completed data entry and filing to keep records updated for easy retrieval
  • Initiated system for tracking office supplies, leading to more efficient inventory management.

Head Housekeeper

IHG Hotels & Resorts
01.2021 - 01.2023
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times
  • Placed orders for housekeeping supplies and guest toiletries
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Communicated repair needs to maintenance staff
  • Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results
  • Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas
  • Created a welcoming atmosphere with attention to detail in room preparation and presentation
  • Developed effective inventory management systems for linens, cleaning supplies, and guest amenities
  • Collaborated with front desk personnel to address guest concerns promptly and courteously
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations
  • Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction
  • Established positive relationships with vendors for timely delivery of essential supplies at competitive prices
  • Restocked cleaning storage cabinets, carts and baskets for easy use
  • Increased employee performance through effective supervision and training
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Hang, cleaned and rehung draperies to maintain freshness
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Hardees Shift Leader

Copperstone
01.2015 - 01.2021
  • Trained new employees and delegated daily tasks and responsibilities
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
  • Completed cash and credit card transactions accurately using POS software
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
  • Enforced company policies and regulations with employees
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations
  • Resolved conflicts between employees to maintain positive and productive work environments
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge
  • Improved team productivity by implementing efficient scheduling and task delegation methods
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times
  • Fostered positive work environment, leading to higher employee morale and reduced turnover
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Education

High school diploma -

New Utrecht High School
Brooklyn, NY

College Culinary Arts -

Virginia Highlands Community College
Abingdon, VA

Skills

  • Housekeeping Management
  • Laundry
  • Front Desk
  • Residential Cleaning
  • Commercial Cleaning
  • Cleaning Experience
  • Food Service
  • Guest Services
  • Food Preparation
  • Retail Sales
  • Restaurant Experience
  • Kitchen Management Experience
  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Team Collaboration
  • Problem-solving skills
  • Front Office Management
  • Work Prioritization
  • Initiative-taking
  • Issue handling
  • Guest Relations
  • Confidentiality handling
  • Data Entry
  • Problem-Solving
  • Attention to Detail

Assessments

  • Retail customer service, Proficient, 07/01/23
  • Work style: Reliability, Proficient, 04/01/22
  • Food service fit: Crew member, Proficient, 08/01/23
  • Cleaner fit, Proficient, 04/01/22

Timeline

Front Desk Receptionist

Planet Fitness
10.2023 - 09.2024

Head Housekeeper

IHG Hotels & Resorts
01.2021 - 01.2023

Hardees Shift Leader

Copperstone
01.2015 - 01.2021

High school diploma -

New Utrecht High School

College Culinary Arts -

Virginia Highlands Community College

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Cheryl Marshall