Open To Work
Cheryl Martin
Winnabow,N.C.
Summary
Having over 20 years of customer service and over 15 years of medical service experience. I would like to enhance my professional skills, transparency, capability and knowledge with an organization which recognizes the value of hard work; and trust me with responsibilities and challenges to become part of the team.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Wilmington Ear Nose Throat
08.2022 - Current
- Answer and route incoming phone calls to appropriate staff.
- Verify insurance coverage and patient demographics.
- Collect co-pays and outstanding prior balances at time of service
- Prepare and organize surgery documents to ensure accuracy and compliance
- Clean and sanitize patient rooms before and after procedures to maintain infection control standards
- Sterilize and prepare surgical utensils and equipment for procedures
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Processed insurance verification and pre-authorization requests for seamless patient care.
- Assisted in training new staff on office procedures and software systems to enhance team efficiency.
- Maintained electronic health records with accuracy, ensuring compliance with HIPAA regulations.
Department Manager
McDonald's
12.2010 - 07.2022
- Provide outstanding customer service satisfaction.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provide outstanding numbers for increasing sales.
- Perform opening and closing duties for the restaurant.
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
Patient Service Specialist
Select Physical Therapy
09.2015 - 10.2017
- Scheduled patient appointments and procedures with InstaMed.
- Answer telephone calls per day to schedule appointments and answer patient questions.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Complied with HIPAA regulations and procedures.
- Oversaw patient registrations by collecting information, verifying insurance benefits and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
Education
Master of Science - Health Science
Ultimate Medical Academy
Clearwater, FL04.2016
Certification - CNA1
Forsyth Technical Community College
09.1999
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- Referral verification
- HIPAA compliance
- Appointment setting
- Payment collection
- EMR / EHR
Accomplishments
- Supervised team of 6 staff members.
Languages
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Medical Receptionist
Wilmington Ear Nose Throat
08.2022 - Current
Patient Service Specialist
Select Physical Therapy
09.2015 - 10.2017
Department Manager
McDonald's
12.2010 - 07.2022
Certification - CNA1
Forsyth Technical Community College
Master of Science - Health Science
Ultimate Medical Academy