Cheryl Martin
Woodward ,OK
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at David Jones Consulting Services. Excelled in multitasking and complex problem-solving, significantly improving team efficiency. Skilled in computer applications and fostering cross-functional teamwork, consistently achieving goals with a positive attitude and strong organizational skills.
Overview
13
13
years of professional experience
Work History
Manager
David Jones Consulting Services
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Maintain Property
- Collection Calls
- Process monthly payments
Administrative Assistant
Keyes Recycling
01.2021 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Worked with customers to get the most out of what they bring in.
- Worked with the Secretary of State to up hold the current procedures and changes that may happen.
Receptionist
The Vision Clinic
01.2015 - 10.2021
- Greeted incoming Patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Worked with insurance companies to get Patients appointments and procedures approved
- Minor repair work on Frames
Administrative Assistant
MY Hospitality
01.2012 - 12.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Worked in Accounts Receivable to make sure bills were paid efficiently and on time.
- Worked with up to 10 Hotels on there accounts receivables.
- Worked on End of Month for up to 10 Hotels
Education
No Degree - General Studies
University of Louisiana At Monroe
Monroe, LAGED -
Homeschooled
Yazoo City MS05.2000
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Cross-Functional Teamwork
Decision-Making
Computer Skills
Problem Resolution
Positive Attitude
Problem-Solving
Multitasking Abilities
Excellent Communication
Organizational Skills
Timeline
Manager
David Jones Consulting Services
02.2024 - Current
Administrative Assistant
Keyes Recycling
01.2021 - 10.2023
Receptionist
The Vision Clinic
01.2015 - 10.2021
Administrative Assistant
MY Hospitality
01.2012 - 12.2014
No Degree - General Studies
University of Louisiana At Monroe
GED -
Homeschooled
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