Cheryl Materassi
Lindenhurst,NY
Summary
Dedicated and detail-orientated administrative professional with 8 years of experience with supporting executives and teams in fast paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of efficiently managing office operations, coordinating schedules and providing administrative support to enhance productivity. Possess strong educational and communication skills, with a focus on delivering exceptional service to internal and external stakeholders. Proficient in office software and adept at multitasking to meet deadlines effectively. Seeking to leverage expertise in administrative management to contribute to the companies success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Title Insurance Closer and Title Insurance Sales
Habitat Abstract
01.2022 - Current
- Sell title and escrow services to local and national real estate and lending community.
- Apply appropriate sales methodologies to encourage attorneys, real estate brokers and lenders to order titles through Habitat Abstract.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Carry out presentations in major offices and industry trade associations, demonstrating title products and services.
- Accumulate payoffs of the existing mortgages and send the collection out to the lender as payment.
- Notarize documents at closing and ensure that all of the paperwork is in recordable form and error-free for the title company.
- Participate in closings with the attorneys, buyers and sellers and gather all the recording paperwork and funds for the title business.
- Maintained checklists of required documentation and open issues affecting closings.
- Affirmed loan document accuracy to protect lenders from potential fraud. Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Deposit funds to accounts, verify paperwork before closing a real estate account, and consult with attorneys about transactions.
- Streamlined closing processes by implementing efficient organizational systems, improving overall productivity.
Director of Operations
Counsellors Choice Abstract Title Insururance
Melville, NY
05.2016 - 01.2022
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Evaluated current operational strategies and recommend improvements.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Generate reports on a weekly basis to keep the title firm on track with its objectives and keep frequent contact with clients.
- Produce closing forms and policies, and help clear up title problems with the clearance officer and the underwriters.
- Provide assistance with escrow and recording concerns, prepare invoices and deeds, and enhance affidavit education.
- Review contracts, clarify fees linked with property sales, and describe closing costs associated with loans and titles.
- Cultivated relationships with attorneys to increase sales for title. Analyzing exactly what our clients need and helped solve their problems using creative methods.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed systems and procedures to improve operational quality and team efficiency.
Mortgage Loan Processor
Lynx Mortgage Bank
01.2016 - 05.2016
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Education
Liberal Arts And General Studies
Nassau Community College
Garden City, NYHigh School Diploma -
Holy Trinity High School
Hicksville, NY06.1994
Skills
- Leadership- ability to lead and motivate teams
- Relationship building
- Staff training/development
- Excellent Verbal and Written Communication Skills for effective interaction with staff and clients
- Excellent Organizational Skills to manage schedules, projects and resources efficiently
- Problem-Solving- Capacity to identify issues and implement effective solutions in a timely manner
- Decision-Making- Flexibility to adapt to changing priorities and environments
- Time Management-Efficiently manage time and prioritize tasks to meet deadlines
- Customer Satisfaction- Focus on providing excellent service
- MS Office, MS Word, MS Teams
- Excel
Certification
Title Officer License
Additional Information
Notary Public
Timeline
Title Insurance Closer and Title Insurance Sales
Habitat Abstract
01.2022 - Current
Director of Operations
Counsellors Choice Abstract Title Insururance
05.2016 - 01.2022
Mortgage Loan Processor
Lynx Mortgage Bank
01.2016 - 05.2016
Liberal Arts And General Studies
Nassau Community College
High School Diploma -
Holy Trinity High School