Cheryl McBrayer
Davinci Virtual Services
West Jordan,Utah
24
years of professional experience
I am a goal oriented self starter. I'm looking for a full time position with a company where my customer service skills can be put to use helping others.
Work History
Virtual Receptionist
2 Years 11 Months- I worked full time from home as a virtual receptionist.
- I worked on a team that was responsible for answering phones for thousands of clients covering a wide range of specialties.
- Daily job duties included answering calls in a timely manner while maintaining a high expectation of customer service.
- Depending on the client and the caller I scheduled meetings or appointments, gathered client information for sales, attorney intakes forms or medical appointments.
- Emailing clients and their staff with caller needs or concerns.
- I also dealt with several upset callers with this job as all offices were virtual and that can cause some frustrations.
Member Service Representative
5 Years- I worked full time both in office and at home as a Member Service Representative.
- My job duties included Teller line and helping members with day to day banking needs.
- Opening and closing all accounts including Personal, Business, Estate and Trust Accounts.
- Taking and processing loan applications, following the loan through the approval process while communicating with members and collecting relevant documents.
- Filing insurance claims with contracted companies in regards to loan protections.
- I also obtained my Notary and Medallion Certifications.
Surgery Scheduler
12 Years 11 Months- I worked full time in the office as the Surgery Scheduler for a multi room outpatient surgery center.
- Daily job duties included scheduling all surgery cases by adding patients and their demographics in the computer, organizing multiple operating rooms based on case type, equipment needs and Anesthesia availability.
- Coordinating with surgery center staff and doctors offices to get the next day's schedule out in a timely manner.
- I verified insurance benefits and obtained prior authorizations.
- I would also contact patients with arrival times and amount due, sometimes collecting payments over the phone.
- I was responsible for payroll the first 3 years I worked here and would also keep track of employee benefits and time off.
- Occasionally I would cover the front desk which required opening mail, collecting payments, reviewing consents and insurance benefits with patients as well as great customer service.
Education
High school
Certificate - Nursing
Skills
Customer service
Friendly
positive attitude
Problem-solving
Flexible and adaptable
Excellent communication
Computer skills
Timeline
Virtual Receptionist
Davinci Virtual Services
07.2023 - 06.2026Read More
Member Service Representative
Granite Federal Credit Union
01.2018 - 01.2023Read More
Surgery Scheduler
Lone Peak Surgery Center
09.2002 - 08.2015Read More
West Jordan High School
High school
Read More
Salt Lake Comunity College
Certificate from Nursing
Read More