Cheryl McCain
Tacoma,WA
Summary
Knowledgeable laboratory professional skilled in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with accuracy-focused and efficient approach, offering 20 years of industry expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Phlebotomy/Specimen Processing Supervisor
MultiCare Health
05.2015 - Current
- Identified and troubleshoot technical issues related to laboratory procedures.
- Evaluated and interpreted laboratory results to determine diagnoses.
- Operated highly specialized laboratory equipment to process specimens.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Enforced quality control protocols to maintain accuracy of test results.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed policies and procedures for effective lab management.
- Worked in the in-patient labs and out-patient labs.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Troubleshot and resolved equipment and process issues.
- Updated and maintained employee attendance records, and maintained timecards for staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Human Resources Specialist
Group Health Incorporated
08.2012 - 06.2015
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Performed budget analysis to control expenditures and predict future budget needs.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Patient Service Representative
Franciscan Medical Group
11.2002 - 08.2012
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Addressed questions and concerns to educate patients on collection process and procedures
Education
Bachelor of Science - Health Administration
University of Phoenix
Tacoma, WA05.2004
Associate of Science - Clinical Laboratory Assisting
Aster Technology Institute
Tacoma, WA11.2001
Skills
- Conflict Resolution Tactics
- Kronos Time Keeping
- High-Pressure Environments
- Process Improvement Strategies
- Staff Management
- Project Management
- Verbal and Written Communication
- Administrative Arrangements
Certification
- Licensed MA.P - PC 60487155
- MLA - Medical Laboratory Assistant
Timeline
Phlebotomy/Specimen Processing Supervisor
MultiCare Health
05.2015 - Current
Human Resources Specialist
Group Health Incorporated
08.2012 - 06.2015
Patient Service Representative
Franciscan Medical Group
11.2002 - 08.2012
Bachelor of Science - Health Administration
University of Phoenix
Associate of Science - Clinical Laboratory Assisting
Aster Technology Institute
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