Cheryl McConnell
West Milford
Summary
Detail-oriented and client-focused professional with leadership experience across healthcare, education, and business ownership. Proven ability to manage high-volume client interactions, documentation, scheduling, and compliance, while meeting strict deadlines. Known for building trust with clients, resolving issues efficiently, and supporting retention through exceptional service. Licensed in casualty insurance; actively pursuing property licensure.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerical Supervisor - Radiology
Montefiore Nyack Hospital
Nyack
08.2024 - Current
- Lead and support a front-desk team in a fast-paced, compliance-driven environment with heavy documentation requirements.
- Serve as escalation point for complex client (patient) concerns, ensuring timely resolution and high satisfaction.
- Implement and enforce policies and procedures to maintain operational accuracy and regulatory compliance.
- Interview, hire, train, and conduct performance reviews for staff members.
- Manage scheduling, time-off requests, and workload distribution to meet service demand.
- Collaborate with providers, leadership, and administrative teams to ensure seamless service delivery.
- Maintain detailed records using multiple electronic systems, demonstrating strong attention to accuracy and confidentiality.
Paraprofessional
West Milford School District
West Milford
01.2022 - 06.2024
- Provided individualized support while maintaining detailed documentation and communication with educators and staff.
- Collaborated across teams to support student progress and compliance with educational plans.
- Demonstrated patience, adaptability, and clear communication in challenging situations.
Substitute Teacher
West Milford School District
West Milford
09.2019 - 01.2022
- Followed established procedures and lesson plans while maintaining classroom structure.
- Documented attendance, progress, and behavioral incidents accurately.
- Adapted quickly to new environments and expectations.
Business Owner / Designer
Sweet Lullaby
Wyckoff
01.2009 - 11.2018
- Owner and designer of Sweet Lullaby, a high-end baby and children’s boutique.
- Owned and operated a high-end retail business, managing all aspects of operations.
- Handled all customer inquiries, order processing, documentation, and issue resolution.
- Analyzed sales, inventory levels, and vendor performance to support profitability.
- Communicated regularly with vendors and sales representatives regarding orders and adjustments.
- Supervised, trained, and scheduled staff members.
- Maintained accurate records and databases.
Interior Designer
Classique Interiors Inc
Wyckoff
08.2001 - 12.2008
- Began as a design student and worked as a design assistant.
- Consulted with clients to assess needs, budgets, and project scope.
- Coordinated with contractors and vendors to ensure project completion.
- Prepared estimates, documentation, and proposals.
Education
Associate of Arts - Interior Design
Berkeley College
Woodland Park, NJ05.2001
Skills
- Client & Account Management
- Policy Documentation & Recordkeeping
- Customer Service & Retention
- Carrier & Internal Team Coordination
- Compliance & Procedures
- Scheduling & Time Management
- Conflict Resolution
- CRM / EMR Systems (Epic, PACS, CPACS, Ambra, Clario)
- Microsoft Offices (outlook, word, excel, PowerPoint, and teams)
Certification
- New Jersey Casualty Insurance License, Active
- New Jersey Property Insurance License, In Progress
Timeline
Clerical Supervisor - Radiology
Montefiore Nyack Hospital
08.2024 - Current
Paraprofessional
West Milford School District
01.2022 - 06.2024
Substitute Teacher
West Milford School District
09.2019 - 01.2022
Business Owner / Designer
Sweet Lullaby
01.2009 - 11.2018
Interior Designer
Classique Interiors Inc
08.2001 - 12.2008
Associate of Arts - Interior Design
Berkeley College