Cheryl McCullough
Chicago Heights,IL
Summary
Dynamic Property Manager with extensive experience at Eastlake Management Inc., skilled in achieving and sustaining 100% occupancy while ensuring adherence to HUD practices.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Property Manager
Hispanic Housing Development Corporation
03.2017 - Current
- Managed 175 units of tax credit family housing and project-based Section 8 senior housing.
- Processed tenant re-certifications within required 120-day timeframe before lease expiration.
- Maintained occupancy rates of 98% to 100% by actively leasing from prequalified waitlist applicants.
- Supervised staff of six, ensuring efficient operations and high resident satisfaction.
- Addressed resident concerns regarding rent and anti-social behavior through regular meetings.
- Oversaw rent collection and issued 10-day notices for non-payment of rent.
- Coordinated move-ins and move-outs at each property, ensuring compliance with community rules.
- Collaborated with supervisor to achieve inspection scores of 85 or higher and successful compliance audits.
Property Manager
Eastlake Management Inc.
01.2014 - 03.2017
- Company Overview: Specializing in the Real Estate Industry
- Manage 300 units of family housing. The properties are a mixture of project based section 8 housing and market rate housing.
- Assist with the collection of rents and processing 10 day notices for non-payments of rent.
- Ensure re-certifications are processed within the required 120 days before lease expiration.
- Meet with residents regarding rent, anti-social behaviors and any other issues or concerns that they may have.
- Assist with inputting work orders into the system and ensuring that they are completed within the allotted time frame.
- Ensure all three properties are 100% occupied by continually having prequalified applicants off of the waitlist and ensuring we are leasing according to the current approved Tenant Selection Plan.
- Work with residents to ensure that they are in compliance with their lease and community rules and regulations.
- Complete move-ins and move-outs at each property.
- Assist with screening calls, making appointments and handling inquiries regarding each property.
- Supervise a staff of 8.
- Work extensively with the implementation of the annual budget.
- Work closely with the supervisor to ensure the all inspections receive scores of 85 or better and to ensure we pass all compliance file audits.
- Specializing in the Real Estate Industry
Property Manager
American Apartment Management Company
08.2012 - 01.2014
- Company Overview: Specializing in the Real Estate Industry
- Manage 51 units of multi-family housing. The property is 100% section 8.
- Collection of rent and processing notices for non-payment of rent.
- Process re-certifications.
- Ensure members are in compliance with their lease and community rules and regulations.
- Work extensively with the budget from beginning to completion.
- Work with upper management to ensure property is incompliance with HUD practices.
- Meet with member on various issues.
- Work closely with the cooperatives Board of Directors.
- Attend monthly Board of Directors meetings.
- Supervise a staff of 2.
- Specializing in the Real Estate Industry
Executive Administrative Assistant/Office Manager
Chicago Housing Authority
01.1996 - 08.2000
- Assisted in supervising a staff of 8 and acted as a liaison between the Chicago Housing Authority staff, outside agencies and the Central Advisory Council.
- Screened calls, made appointments and setup various meetings for the Board of Directors, Executive Board and the Personnel Board.
- Worked closely with the development managers in family and senior housing to ensure statistics for each respective development were processed when needed.
- Worked closely with the contract security supervisors to ensure they received correspondence to forward to their security officers.
- Composed typed and proofread correspondence to support the daily communication/work request.
- Maintained the chairman of the board reports that had to be submitted monthly at the tenant services meeting.
- Arranged all meetings with the property managers, maintenance staff, etc.
- Worked on numerous projects for various developments.
Administrative Assistant for Contract Security Department
Chicago Housing Authority
09.1993 - 01.1996
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
Administrative Assistant for the Deputy Director of Housing
Chicago Housing Authority
08.1992 - 09.1993
- Coordinated mailings by sorting and preparing packages for shipping via courier or postal services.
- Managed incoming calls, providing information and transferring callers to appropriate personnel.
- Greeted visitors professionally, addressing inquiries and directing them to relevant staff.
- Answered customer questions regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Ensured efficient operation of office equipment, including printers, copiers, and fax machines.
- Provided administrative support to executive team by scheduling meetings and managing calendars.
- Created travel arrangements and communicated details to relevant personnel.
Education
Learning Assessment Seminar -
Depaul University, School for New Learning
Junior - Business Management
Chicago State University
Business Management -
Southern Illinois University
Skills
- Microsoft Office Suite
- MRI technology
- Yardi software
- Typing proficiency
- OneSite management
- Property management
- Communication skills
- Team leadership
- Conflict resolution
- Attention to detail
- Multitasking ability
- Exceptional oral and written communication skills
Certification
- RIM (Rent Calculation through HUD)
- Procurement and Minority Compliance Certification
- Assessment for Structural Accessibility
- FEMA – Emergency Management Institute
- Tax Credit Specialist
- Certified Occupancy Specialist
- Certified Cooperative manager
- Illinois Leasing License
- Notary
References
References available upon request
Timeline
Property Manager
Hispanic Housing Development Corporation
03.2017 - Current
Property Manager
Eastlake Management Inc.
01.2014 - 03.2017
Property Manager
American Apartment Management Company
08.2012 - 01.2014
Executive Administrative Assistant/Office Manager
Chicago Housing Authority
01.1996 - 08.2000
Administrative Assistant for Contract Security Department
Chicago Housing Authority
09.1993 - 01.1996
Administrative Assistant for the Deputy Director of Housing
Chicago Housing Authority
08.1992 - 09.1993
Learning Assessment Seminar -
Depaul University, School for New Learning
Junior - Business Management
Chicago State University
Business Management -
Southern Illinois University
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