Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Mcdaniel

Clearwater,FL

Summary

I have a strong background in customer service, sales and cash handling. I work well with a team and am very comfortable leading. I also possess a natural ability to work well with children. I have a high amount of patience and compassion. I thrive in a fast paced high demand atmosphere that requires quick thinking and problem solving. I am very organized and detail oriented. Multitasking and administrative tasks are where I show a lot of strength as well.

Overview

16
16
years of professional experience

Work History

Internet Repair Customer Service Rep

Charter Communications Inc
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Leveled up within One year from Rep 1 to Rep 2
  • Received Bronze Award Dec 2023
  • Active on the Rec Team since Feb 2024
  • Work from home opportunity since February 2024

Paraprofessional Teacher

DODEA Schools
09.2020 - 04.2023
  • Applied positive reinforcement to redirect negative behaviors.
  • Supported students throughout academic instruction and assignments.
  • Supplied one-on-one attention to each student during group activities.
  • Offered students personalized educational, behavioral and emotional support.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Observed student performance and recorded academic and attendance.
  • Attended in-services, workshops and seminars.
  • Took class attendance and recorded absences.
  • Arranged lesson outlines and individual plans according to course syllabus and district requirements.

Regular Babysitter

Self Employed Services
03.2018 - 09.2020
  • Worked to keep home areas neat and tidy.
  • Occupied and entertained children with age-appropriate games, toys, movies and coloring books.
  • Reacted quickly in emergency situations and used good judgment under stress.
  • Supervised children and activities while exhibiting safe, healthy and developmentally appropriate childcare practices.
  • Assisted with bathroom breaks and served meals to maintain familiar schedule for little ones.
  • Implemented positive behavior management techniques.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Enforced rules to teach good manners and maintain safe environment.
  • Helped complete homework, school projects and chores.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Organized creative activities to develop children's physical, emotional and social growth.
  • Balanced schedules to promote optimal rest, play and educational periods.

Child and Youth Program Assistant

NAF
06.2014 - 03.2017
  • Used active listening to collaborate and communicate with children, fellow personnel and parents.
  • Planned and implemented seasonal activities and sports-based curriculums for kids between ages of 0 months and 5 years .
  • Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
  • Attended all program staff meetings, treatment reviews, IEPs and other agency meetings.
  • Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
  • Coordinated facilities preparation, break-down and cleaning for each event and activity.
  • Performed assessments to determine individual limitations and strengths.
  • Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
  • Prepared preschoolers for Kindergarten.

Front Desk Associate

Peltz Shoes
11.2011 - 10.2012
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Staged final products for shipment.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Prepared parcels for mailing using packaging quality standards.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Maintained inventory of shipping materials and supplies.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Trained newly hired employees on front desk procedures and business operations.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.

Lead Sales Associate

Walmart
10.2010 - 06.2011
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Cross-trained on different positions to best support team during peak periods.

Cash Office Associate

Ross Dress for Less
01.2010 - 10.2010
  • Prepared and checked cashier register tills.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Organized cash movements between offices and to or from banks.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Received and recorded cash, checks and transfers.
  • Reconciled or entered report discrepancies found in financial records.
  • Matched orders with invoices and recorded required information.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Reconciled computer reports with manually maintained ledgers.

Lead Sales Associate

Jaz it up Clothing
04.2008 - 10.2010
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Cross-trained on different positions to best support team during peak periods.
  • Provided leadership and direction to motivate department associates.
  • Created eye-catching merchandise displays to entice customers into store.
  • Built repeat customer base by driving excellent loyalty program and data capture.

Education

Healthcare Administration Specialist - Health Administration

Martinsburg College
Martinsburg, WV
10.2020

High School Diploma -

Grayville CUSD #1
05.2008

Skills

  • Enrichment activities
  • Behavior modification
  • Crisis management
  • Certified in Early Childhood Education
  • Educational support
  • IEP familiarity
  • Classroom management
  • Patient
  • POS systems
  • Customer assistance
  • Cash management
  • Cash counting machine operations
  • Cash handling
  • Credit and cash transactions
  • ID verification
  • Customer Service
  • Cash register operation
  • Sales promotions
  • Strategic sales
  • Merchandise displays
  • Client relationship management
  • Tactful conflict resolution
  • Staff training and motivation
  • Team member motivation
  • Opening and closing procedures
  • Administrative operations
  • Resourceful
  • Active Listening
  • Problem-solving abilities
  • Data Entry
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Complaint resolution
  • Professional telephone demeanor
  • Microsoft Outlook
  • Call Management
  • Follow-up skills
  • Appointment Scheduling

Timeline

Internet Repair Customer Service Rep

Charter Communications Inc
06.2023 - Current

Paraprofessional Teacher

DODEA Schools
09.2020 - 04.2023

Regular Babysitter

Self Employed Services
03.2018 - 09.2020

Child and Youth Program Assistant

NAF
06.2014 - 03.2017

Front Desk Associate

Peltz Shoes
11.2011 - 10.2012

Lead Sales Associate

Walmart
10.2010 - 06.2011

Cash Office Associate

Ross Dress for Less
01.2010 - 10.2010

Lead Sales Associate

Jaz it up Clothing
04.2008 - 10.2010

Healthcare Administration Specialist - Health Administration

Martinsburg College

High School Diploma -

Grayville CUSD #1

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Cheryl Mcdaniel