Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cheryl McDuffie

Anderson,SC

Summary

Adept at enhancing operational efficiency and inventory accuracy, my tenure at Walmart showcases a proven track record in optimizing warehouse safety and fostering strong vendor relationships. Leveraging skills in forklift operation and effective communication, I've consistently improved shipment processes and customer satisfaction. My approach combines meticulous attention to detail with a commitment to teamwork, driving tangible results in fast-paced environments. Detail-oriented professional with 8 years in as a Claims/DSD Receiver. Excellent industry acumen creating vendor relations to support accuracy of receiving department. Superior problem solving, decision making, planning and organizational skills.

Overview

23
23
years of professional experience

Work History

Claims/DSD Receiver

Walmart
07.2016 - Current
  • Enhanced inventory accuracy by diligently monitoring incoming shipments and verifying product details.
  • Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.
  • Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
  • Maintained strong vendor relationships through professional communication and timely resolution of issues.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
  • Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
  • Streamlined the receiving process for improved efficiency by implementing an organized system for unloading trucks.
  • Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
  • Actively collaborated with warehouse management to create and implement strategies for continuous improvement in the receiving process.
  • Provided fast, friendly and accurate customer service to create positive shopping experience.
  • Efficiently managed time-sensitive tasks such as perishable item handling for reduced spoilage rates while adhering to health guidelines in storage conditions.
  • Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
  • Demonstrated adaptability when facing unexpected challenges or changes in shipment schedules while still meeting deadlines consistently throughout employment tenure as a DSD Receiver.
  • Protected company assets through accurate receipt and return of DSD product.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Reviewed order data to verify transactions and shipping dates.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Analyzed data to prepare reports and identify process improvements.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted and delivered materials to different work areas and staff.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Human Resources Assistant Intern

Walmart
07.2023 - 05.2024
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered phone and performed clerical duties to assist human resources department.
  • Created and updated tracking spreadsheets using MS Excel.
  • Developed strong written and verbal communication skills.
  • Managed confidential employee files, maintaining accurate records for performance evaluations
  • Coordinated company-sponsored events such as holiday parties or team-building activities, boosting morale among staff members.
  • Contributed to diversity initiatives by researching best practices and participating in inclusion-focused events within the organization.
  • Streamlined benefits administration processes through diligent recordkeeping and timely responses to employee inquiries.
  • Assisted in the implementation of wellness programs, contributing to a healthier and more engaged workforce.
  • Managed scheduling for temporary workers, optimizing coverage during peak periods while minimizing labor costs.
  • Supported payroll processing by verifying timesheets and maintaining accurate attendance records for hourly employees.
  • Improved employee onboarding process by streamlining documentation and implementing orientation sessions.
  • Aided HR management with reporting requirements by compiling essential data into concise summaries.
  • Compiled and maintained personnel records, ensuring accuracy and up-to-date information on all employees.
  • Organized training sessions for new hires, promoting professional growth and job proficiency.
  • Utilized HRIS systems effectively to maintain organized databases of pertinent employee information.
  • Assisted recruiters in screening applicants, resulting in more efficient candidate selection processes.
  • Answered and redirected incoming phone calls for office.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Checked references for potential candidates.
  • Helped employees register for benefits programs using online portals.
  • Assisted with creating employee handbooks and manuals.
  • Participated in job fairs to recruit new talent.
  • Studied research and trends on best practices in HR field.

Produce Team Lead

Walmart
02.2015 - 07.2016
  • Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
  • Maximized customer satisfaction through efficient product rotation and restocking practices.
  • Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
  • Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
  • Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
  • Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
  • Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
  • Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
  • Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
  • Improved produce quality by implementing rigorous inspection and inventory management processes.
  • Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
  • Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
  • Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
  • Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
  • Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
  • Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Inspected produce to update and adjust pricing information.
  • Recorded sales information on database to enable tracking history and maintain accurate records.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.

Customer Service Supervisor

Walmart
01.2012 - 02.2015
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Customer Service Representative

Check Advance Center
05.2004 - 02.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Customer Service Representative

MCI World Com
09.2001 - 05.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor of Science - Human Resources Management

Purdue University Global
2550 Northwestern Ave Ste 1100, West Lafayette, IN
06.2026

High School Diploma -

Westside High School
Anderson, SC
06.1998

Skills

  • Loading and unloading
  • Order Picking
  • Pallet Jack Operation
  • Warehouse Safety
  • Stock Rotation
  • Shipping coordination
  • Teamwork and Cooperation
  • Self-Motivated and Independent
  • Attention to Detail
  • Package handling
  • Punctual and Reliable
  • Shipping and receiving
  • Effective Communication
  • Relationship Building
  • Safety Procedures
  • Forklift Operation
  • Data Recording
  • Data Documentation
  • Barcode Labeling
  • Hazardous Materials
  • Workflow Planning
  • Shipment planning
  • Postage Calculation
  • Requirements Planning
  • Carrier Relations
  • Hazmat and international shipping
  • Data Evaluation
  • Delivery Scheduling
  • Vendor Relationship Management
  • Invoice Preparation
  • Shipment Inspection
  • Freight Labeling
  • Package preparation
  • Handheld Scanners
  • Microsoft Office
  • Order Checking
  • Inventory Counts
  • Clear Communication
  • Package labeling
  • Critical Thinking
  • Time Management
  • Problem-Solving
  • Export Compliance Regulations
  • Invoice reconciliation
  • Shipping Documentation
  • Inventory Management
  • Packing Equipment Operation
  • Records Management
  • Shipment Tracking
  • Warehouse Software Systems
  • Interpersonal Skills
  • Inspection and Quality Control
  • Inventory Software
  • Customer Relations
  • Safety Compliance
  • Document Preparation
  • Basic Mathematics
  • Production Organization
  • Materials Inspection
  • Document drafting
  • Box and Container Packing
  • Damage Identification and Reporting
  • Shipping Method Optimization
  • Pattern Recognition
  • System Updating

Languages

Spanish
Professional Working

Timeline

Human Resources Assistant Intern

Walmart
07.2023 - 05.2024

Claims/DSD Receiver

Walmart
07.2016 - Current

Produce Team Lead

Walmart
02.2015 - 07.2016

Customer Service Supervisor

Walmart
01.2012 - 02.2015

Customer Service Representative

Check Advance Center
05.2004 - 02.2007

Customer Service Representative

MCI World Com
09.2001 - 05.2004

Bachelor of Science - Human Resources Management

Purdue University Global

High School Diploma -

Westside High School

Similar Profiles

CREATE PROFILE
Cheryl McDuffie