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Cheryl McGarrigle
Virginia Beach,VA
Summary
Organized and efficient Invoice Process Coordinator supporting Finance department and senior management personnel with demonstrated expertise in financial and operational leadership. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
26
26
years of professional experience
Work History
Invoice Processing Coordinator
ZIM Integrated Shipping Services, Ltd.
09.2021 - Current
- Serves as Team Lead managing incoming invoices, ensuring accurate and timely processing, resolving discrepancies, implementing process improvements, monitoring team performance, and maintaining compliance with financial regulations, while collaborating with various stakeholders within the company to facilitate smooth payment operations
- Worked hand in hand with Accounts Payable in processing good receipts and invoice receipt as conducting payments.
- Research, tracks and reports on issues & discrepancies with invoices and disputes to vendor
- Training new hire invoice processor staff
- Collaborated with Financial Control Unit to monitoring internal controls, preparing financial reports,
analyzing financial data, and identifying cost-saving opportunities - Point of contact for invoice process issues and questions from 3rd party IT services Team in India
- Provide analytics problem solving on complicated/inaccurate invoices
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
- Established strong working relationships with vendors, negotiating favorable terms for services rendered.
- Analyzed historical trends in processing volumes, forecasting future needs accurately to ensure adequate staffing levels were maintained during peak periods.
- Conducted regular process audits, identifying inefficiencies and recommending corrective actions to optimize operations.
- Worked in proficient skill set application programs such as database management, Excel, document processing software/Sharepoint
- Monitored workflow progress regularly, reallocating resources as needed to maintain consistent operational performance levels across all projects.
- Actively participated in cross-training opportunities to develop a well-rounded understanding of company operations and better support various departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Senior Production Analyst
PORTFOLIO RECOVERY ASSOCIATES
01.2019 - 11.2020
- Acts as the Liaison between internal IT development teams and attorneys for Debt Recovery & collection process, reports, and working closely with Vendor Management
- Responsible for programming new or editing existing letters using OpenText or HP Exstream developer
- Interacts with business stakeholders at all levels including maintaining all regulatory and compliance standards, conveying requests to IT and Application Development, perform user and acceptance testing and troubleshoot issues as they occur
- Conducted discussions and JAD with end-users to collect requirements and other business-related information
- Developed business process models in Agile Methodology to document existing and future business processes
- Created user stories using JIRA, Kanban, and Confluence
- Analyzed business requirements to set rules for proper data transfer from Data Source to Data Target in Data Mapping
- Wrote complex SQL queries to extract and validate the data from the PRA-Net database for member and accounts data
- Responsible for processing the daily letter file Audit and ensuring that letter volumes reconcile to third party vendor amounts
- Ensure that process and procedures are carried out accurately to eliminate any audit findings or potential external complaints by running proactive analyses/reports to ensure process is running efficiently
- Works closely with multiple departments on ad-hoc bulk letter requests
- Updates all assigned procedure documentation and collaborate within the team and with internal and external partners to improve operational performance, compliance, and efficiency
- Involved in regression testing and integration testing of different letter files which are delivered to customers daily basis
- Use cases and other Process Flow Models were designed using MS Visio and Word
- Translating business requirements into technical designs to map and load data from source systems to OpenText application databases
- Used SQL Queries to validate data at the back end to ensure that all the customer accounts related data has been loaded to the appropriate data sets
- Involved in extensive DATA validation using SQL queries and back-end testing
- Delivered business requirement documents, functional specification documents, Use Cases, test plans, and requirement traceability matrix
- Used SQL queries to extract data from different databases in Oracle including testing and production for data validation and data analysis
- Understood the product to be built, gathered requirement, and created BRD/FRD documents
- Translated business requirements into functional requirements and approaches for developers
- Workflow documentation and comprehensive training to the compliance and audit team
- Developed test cases and scripts for PRA-Net front end testing as well as for Letter files testing
- Performed execution of test cases manually to verify expected results
- Ensured the accuracy and consistency of the data during the data loading process
Shareholder Services Agent
CAPITAL GROUP
09.2018 - 01.2019
- Support shareholders and financial planners nationwide by:
- Accurately processing investment transactions to allocate to Pension funds
- Managing operations activities for funds transfers
- Communicating with financial advisors concerning investor account status and activity
- Support compliance inquiries by providing reporting on investor account activity
Letter Librarian
LOANCARE, LLC
01.2012 - 04.2016
- Reviews and validates print vendor invoices for overpayments prior to submitting to Finance for payment
- Determine and calculate amount of overpayment, and work with print vendor accounting department for refund processes
- Requires accurate balancing of invoice and job orders of all accounts
- Performed system-based queries for specialized reporting or another research
- Owned and managed all operations concerning corporate written correspondence library
- Managed all projects associated with written correspondence sent from the company
- Act as subject matter expert for company written correspondence
- Work closely with Compliance and business stakeholders regarding state and federal letter regulations
- Concurrently managed vendor relationship with two letter vendors for letters across multiple lines of business
- Managed letter migration project to new vendor which included data mapping, creating business requirements, testing through to production
- Created documentation and procedures for all letters migrated to new printing vendor
- Defined data requirements; gathered and validated letter data; applying judgement and data transmission tests
- Collaborated with IT department for assigning index type for transmitting images to online image document system
- Create Microsoft Word Mail Merge procedures for manual, in-house production letters
- Tested new letter types for sample image and transmission validation
- Responsible for reviewing new letter sample for accuracy of variable data
- Reviewed and responded to monthly vendor invoices
- Collaborated with corporate accounting for payment and invoice discrepancies
- Ran daily/weekly/monthly reporting for regulators and management
- Queried letter data to validate accuracy of letter output or for research purposes
Operations Analyst
BANK OF AMERICA
09.1999 - 10.2007
- Collected Business Recovery Plans from across multiple lines of business
- Maintained, update, tested and assisted regional Business Contingency plan exercises
- Acted as compliance auditor for Management Control Review Program
- Involved in User Acceptance test for letter image upload to document image management systems
- Involved in letter testing effort for system conversion of Fleet Bank and Bank of America merger
- Created associate's Job Aid for company application managing production letters
Administrative Assistant
BANK OF AMERICA
09.1999 - 10.2007
- Provided administrative support to multiple department managers and direct reports
- Managed the resolution of all facilities issues
- Maintained company office equipment and vendor relationships to include: 14 printers, 3 faxes and paper supply
- Maintained local office organizational chart
- Administered “new hire kit” (i.e., id badge, parking decal & systems sign-on) Also, administered security of access and updates to associates personnel files
- Managed travel arrangements for departments manager
Education
Tax Preparer -
Liberty Tax Service
Chesapeake, VA01.2017
Bachelor of Science - Information Technology
Old Dominion University
Norfolk, VA01.2025
Database Specialist Certification -
Tidewater Community College
Norfolk, VA01.2014
Bachelor of Arts - English
Liceo de Cagayan University
01.1990
Skills
- Win 98/NT/2000/XP
- Oracle
- SAP
- OPENTEXT
- HP Exstream Developer
- APEX
- MS Word
- Power Point
- MS Excel
- SharePoint
- JIRA ticketing system
Affiliations
- Norfolk Sister City Organization
Interests
Timeline
Invoice Processing Coordinator
ZIM Integrated Shipping Services, Ltd.
09.2021 - Current
Senior Production Analyst
PORTFOLIO RECOVERY ASSOCIATES
01.2019 - 11.2020
Shareholder Services Agent
CAPITAL GROUP
09.2018 - 01.2019
Letter Librarian
LOANCARE, LLC
01.2012 - 04.2016
Operations Analyst
BANK OF AMERICA
09.1999 - 10.2007
Administrative Assistant
BANK OF AMERICA
09.1999 - 10.2007
Bachelor of Science - Information Technology
Old Dominion University
Database Specialist Certification -
Tidewater Community College
Bachelor of Arts - English
Liceo de Cagayan University
Tax Preparer -
Liberty Tax Service
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