Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Interests
Timeline
Hi, I’m

Cheryl McMahon

LaVergne,TN

Summary

I am seeking a challenging and rewarding career, utilizing my banking, office and customer service experience for growth and career advancement. Strategically-minded Treasury Management Analyst known for high productivity and efficient task completion. Skilled in cash flow forecasting, risk management, and financial modeling, ensuring thorough analysis and insightful recommendations. Excelling in communication, problem-solving, and adaptability to leverage these skills for robust financial strategy development and implementation.

Overview

37
years of professional experience

Work History

Pinnacle Financial Partners
Murfreesboro, TN

Treasury Management Analyst
02.2021 - Current

Job overview

  • Maintained records of all transactions related to treasury management activities.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Assisted in the development of policies and procedures related to treasury operations.
  • Maintained strong pipeline of corporate clients by collaborating closely with partners.
  • Reviewed costs, expenses and revenues associated with construction projects.
  • Provided support in the implementation of new banking products and services.
  • Reviewed compliance requirements related to federal regulations such as Bank Secrecy Act and Anti-Money Laundering.
  • Evaluated current banking relationships for cost effectiveness and service quality.
  • Analyzed bank fees and recommended cost-saving plans.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated a variety of machinery and tools safely and efficiently.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Reviewed banking documents for accuracy and completeness prior to execution.
  • Ensured compliance with applicable laws, regulations, policies and procedures related to treasury operations.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prepared and analyzed month-end closing activities, including journal entries, reconciliations, and account analysis.
  • Reviewed monthly closing activities including preparing reconciliations and account analysis.
  • Performed account analysis of large corporate clients' accounts payable information using Excel spreadsheets.
  • Performed account analysis of supplier accounts on a regular basis.
  • Participated in regular meetings with other analysts providing insights into best practices related to account analysis.
  • Reviewed and prepared journal entries, bank reconciliations, account analysis, and financial statements.
  • Performed general ledger account analysis, journal entries, and other accounting functions as needed.
  • Demonstrated a thorough understanding of computer hardware components and their functions.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Participated in system testing related to new treasury applications or enhancements to existing systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Pinnacle Financial
Murfreesboro, TN

Fulltime Financial Specialist
02.2016 - 02.2021

Job overview

  • Answer multi-line phone on or before the 3rd ring
  • Process client transactions
  • Balance
  • Make sure audit materials are up to date, update as needed
  • Surprise Cash counts
  • Vault, order/ship money
  • Provide exceptional customer service
  • Locate and process lost and/or missing deposits
  • Financial Specialist Reports
  • Reviewed financial statements to identify and resolve discrepancies.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Developed strong relationships with customers to ensure repeat business.
  • Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Provided assistance to other tellers during peak business hours as needed.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Transmitted orders to supply cash to meet daily needs.
  • Performed special services for customers, ordering bank cards and checks.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Entered transactions into computer and issued customer receipts.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Responded and assisted customers with account inquiries and updates.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Explained bank services, financial products and applicable fees to customers.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Prepared official checks for customer and internal bank needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Educated customers about different types of banking services available at the branch.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Performed cash handling duties including counting currency, coins and checks.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Maintained accurate records of all financial transactions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Worked effectively in team environments to make the workplace more productive.

Regions Bank
Smyrna, TN

Teller (full-time), New Hire Mentor, FSR, Vault Teller, Back-up Teller Supervisor
01.1998 - 02.2016

Job overview

  • Balance
  • Manage multi-line phone
  • Cash checks, account deposits bill payments
  • Western union, money orders
  • Order/exchange foreign currency
  • Manage customer service issues
  • Train new hires, report to the manager to give updates
  • Teller Reports daily, weekly and monthly
  • Surprise Cash Counts
  • Order Money, Ship Money
  • Keep records of referrals and coach other associates
  • Open Accounts, Loans, Credit Card, Debit Cards, Etc
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Delivered exceptional service to customers in person or over telephone.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Processed wire transfers for customers both domestically and internationally.
  • Transmitted orders to supply cash to meet daily needs.
  • Maintained accurate records of all transactions and customer interactions.
  • Explained account information to customers in detail as needed.
  • Explained the features of various banking products available to customers.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Received and counted daily inventories of cash, drafts and checks.
  • Adhered to financial services security and audit procedures.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Built and maintained client relationships through quality, personalized interactions.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Performed daily reconciliation of teller drawer within established limits.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Directed specific questions to appropriate branch personnel.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified transaction errors when debits and credits did not balance.
  • Reported daily averages and shortages to operations department.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Answered customer inquiries regarding bank products and services.
  • Performed special services for customers, ordering bank cards and checks.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Trained employees on cash drawer operation.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of bank records and client information.
  • Prepared official checks for customer and internal bank needs.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Followed up on requests from customers in a timely manner.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

DEIS (Source Corp)
Nashville, TN

Data Entry Specialist, Part-time
01.2001 - 01.2003

Job overview

  • Keyed in medical claims on a part-time basis during summer
  • Average of 150 claims keyed daily on a major federal account
  • Maintained data entry requirements by following data program techniques and procedures.
  • Maintained client confidence by keeping information confidential.
  • Monitored updates to company databases and corrected identified errors.
  • Identified errors in the data entry process and corrected them promptly.
  • Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
  • Inputted data into computer system to ensure accuracy and completeness of records.
  • Entered large volumes of data quickly with a high degree of accuracy.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Verified entries made in the database against original paper documents to ensure accuracy.
  • Compiled data from source documents prior to data entry.
  • Executed daily back-up procedures for all entered data.
  • Proofread and edited documents to correct errors.
  • Completed many 10-key actions per hour with error rate.
  • Resolved problems related to incorrect or incomplete data entries.

Suntrust Bank
LaVergne, TN

Teller, Part-time & Lockbox Processor
01.1994 - 01.1996

Job overview

  • Cash checks, account deposits, loan payments
  • Manage multiple phone lines
  • Manage customer service issues and balance drawer daily
  • Received and processed lockbox payments and deposits
  • Took customer calls for issues with missing or lost payment/deposits
  • Identified transaction errors when debits and credits did not balance.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Maintained accurate records of all transactions and customer interactions.
  • Explained the features of various banking products available to customers.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Performed special services for customers, ordering bank cards and checks.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Prepared official checks for customer and internal bank needs.
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Followed up on requests from customers in a timely manner.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Reported daily averages and shortages to operations department.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Delivered exceptional service to customers in person or over telephone.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Answered customer inquiries regarding bank products and services.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Explained account information to customers in detail as needed.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Ellington Agriculture Credit Union
Nashville, TN

Teller, Part-time
01.1993 - 01.1994

Job overview

  • Managed multiple phone lines
  • Cash checks, account deposits, bill payments
  • Manage customer service issues and balance drawer daily
  • Resolved problems or discrepancies concerning customers' accounts.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified amounts and integrity of every check or funds transfer.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained confidentiality of bank records and client information.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Balanced cash drawers on a daily basis.
  • Prepared official checks for customer and internal bank needs.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Delivered exceptional service to customers in person or over telephone.
  • Explained account information to customers in detail as needed.
  • Followed up on requests from customers in a timely manner.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Performed daily reconciliation of teller drawer within established limits.
  • Answered customer inquiries regarding bank products and services.
  • Explained the features of various banking products available to customers.

JC Penney
Nashville, TN

Telemarketing phone representative
01.1988 - 01.1993

Job overview

  • Managed telephone catalog orders
  • Averaged approximately 200 calls daily
  • Required excellent communication skills, data entry and multi-tasking abilities and customer service skills
  • Processed orders and returns over the phone while ensuring accuracy of information entered into system.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Promoted available products and services to customers during service, account management and order calls.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
  • Addressed customer complaints, identified causes of problems, and provided solutions.

Education

Antioch High School
Antioch, TN

High School
01.1983

University Overview

Skills

  • Cash flow analysis
  • Foreign exchange
  • Credit analysis
  • Cash management
  • Debt management
  • Banking relationships
  • Microsoft Excel
  • Cash flow forecasting
  • Bank relationship management
  • Variance analysis
  • Microsoft Excel proficiency
  • Auditing
  • GL account management
  • Budgeting and planning

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsCareer advancement4-day work week
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Church

Family

Animals

Gardening

Beach

Timeline

Treasury Management Analyst
Pinnacle Financial Partners
02.2021 - Current
Fulltime Financial Specialist
Pinnacle Financial
02.2016 - 02.2021
Data Entry Specialist, Part-time
DEIS (Source Corp)
01.2001 - 01.2003
Teller (full-time), New Hire Mentor, FSR, Vault Teller, Back-up Teller Supervisor
Regions Bank
01.1998 - 02.2016
Teller, Part-time & Lockbox Processor
Suntrust Bank
01.1994 - 01.1996
Teller, Part-time
Ellington Agriculture Credit Union
01.1993 - 01.1994
Telemarketing phone representative
JC Penney
01.1988 - 01.1993
Antioch High School
High School

Similar Profiles

CREATE PROFILE
Cheryl McMahon