Cheryl McNamara

Residential Property Manager

Burns Management Co.

10.1991 - 06.2025

Oversaw day-to-day operations of residential properties, ensuring tenant satisfaction and compliance with regulations.
Assisted in property maintenance coordination, ensuring timely repairs and upkeep of facilities
Managed leasing processes, including tenant screening, lease preparation, and occupancy agreements.
Learned property management software to streamline operations and enhance record-keeping accuracy.
Conducted routine property inspections to identify maintenance needs and ensure compliance with regulations.
Prepared and executed annual budget for Leasing and Maintenance .
Completed final move-out walk-throughs with tenants to identify required repairs.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Followed up on delinquent tenants and coordinated collection procedures.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Managed all property operations of a 448 unit community, ensuring compliance with regulations and policies.
Oversaw tenant relations, addressing concerns to enhance satisfaction and retention.
Developed and implemented marketing strategies to attract new tenants effectively.
Coordinated maintenance requests, improving response times and service quality.
Mentored junior staff, fostering skill development and promoting teamwork within the office.
Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
Implemented resident retention programs, fostering a sense of community through social events and timely communication.