Hospitality
Cheryl McSweeney
Fishers,IN
Summary
Dynamic leader with proven expertise in operations administration and team building, honed at Our Lady of Fatima Retreat House. Excelled in recruitment, retention, and personnel development, significantly enhancing employee loyalty and organizational growth. Skilled in crisis management and adaptability, achieving operational excellence and fostering strong client relationships.
Overview
2025
2025
years of professional experience
Work History
Associate Director of Operations
Our Lady of Fatima Retreat House
05.2017 - Current
- Recruited, hired, and trained 20 initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled 8-10 employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Program Manager
Our Lady of Fatima Retreat House
9/4/04 - 05.2017
- Interacted with customers and clients to identify needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Created and executed 700+ programs to be held at Our Lady of Fatima Retreat House over 12 year period.
- Facilitated numerous programs and events to fit within the mission of the Retreat House.
- Created programming to best serve different needs of our guests.
Education
Associate of Science - General Studies
Kishwaukee Community College
Malta, Illinois1998
Skills
- Operations administration
- Management
- Recruitment and retention
- Personnel development
- Recruitment
- Effective leader
- Problem-solving abilities
- Team building
- Crisis Management
- Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time offPaid sick leaveTeam Building / Company Retreats4-day work weekInterests
Motorcycle Riding
Attending Concerts
Working Hard and Playing Hard!
Timeline
Associate Director of Operations
Our Lady of Fatima Retreat House
05.2017 - Current
Program Manager
Our Lady of Fatima Retreat House
9/4/04 - 05.2017
Associate of Science - General Studies
Kishwaukee Community College
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