Cheryl Medeiros
Buna,TX
Summary
Dynamic Communications Specialist with proven expertise at Southcoast Health System, excelling in customer service and emergency call support. Skilled in managing high call volumes while maintaining patient confidentiality. Recognized for enhancing patient interactions and ensuring satisfaction through effective communication and compassionate care. Proficient in Microsoft and Epic systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Communications Specialist
Southcoast Health System
02.2021 - 03.2025
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Call codes for 3 hospitals.
- Operated switchboard and routed incoming calls to appropriate departments.
- Answered calls after hours for 600 doctor's offices.
- Take consults and give to appropriate doctor on call.
- Managed high call volume .
Bartender
Crowthers Restaurant
11.2009 - 03.2020
- Prepared and served a variety of beverages, ensuring quality and consistency in every drink.
- Engaged with customers to provide personalized service, enhancing overall dining experience.
- Managed inventory levels, placing orders for supplies as needed to minimize shortages.
- Implemented efficient workflow processes, reducing wait times for customers during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Executed daily cash register operations, including balancing cash drawers and preparing deposits.
Home Health Aide
Private Client
08.2016 - 10.2019
- Provided compassionate personal care assistance to enhance patients' comfort and well-being.
- Supported patients with mobility challenges, facilitating safe transfers and movement.
- Delivered nutritional support by preparing meals in accordance with dietary restrictions and preferences.
- Assisted clients with grooming and dressing, promoting dignity and self-esteem.
- Encouraged social interaction and emotional support to improve patients' mental health.
- Implemented daily living activities to foster independence and boost confidence.
- Conducted light housekeeping tasks, ensuring a hygienic living environment for clients.
- Provided companionship and emotional support, helping to alleviate feelings of loneliness.
Education
Personal Care Attendant Certificate - Health Care
Bristol Community College
Fall River, MAMedical Assistant/Secretary - Health Care
Sawyer School
Middletown, RIHigh School Diploma -
Bishop Stang High School
North Dartmouth, MASkills
- Internal communications
- Call center experience
- Customer Service
- Data Entry
- Computer literacy including microsoft and epic
- Emergency Call Support
- Medical Terminology
- Maintaining patient confidentiality
Certification
Medical Assistant/Secretary
Personal Care Assistant
Timeline
Communications Specialist
Southcoast Health System
02.2021 - 03.2025
Home Health Aide
Private Client
08.2016 - 10.2019
Bartender
Crowthers Restaurant
11.2009 - 03.2020
Personal Care Attendant Certificate - Health Care
Bristol Community College
Medical Assistant/Secretary - Health Care
Sawyer School
High School Diploma -
Bishop Stang High School