Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cheryl Medina

Hayward,CA

Summary

I am a collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. I have enveloped strengths in building and maintaining relationships with a diverse range of stakeholders in a dynamic, fast-paced setting. I have provided professional customer service with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results and passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

19
years of professional experience

Work History

Earlens Hearing Center

Practice Manager and Clinical Concierge
01.2022 - 06.2023

Job overview

  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed policies and procedures for effective practice management.
  • Trained interns and newly hired team members on office procedures and computer system.

Earlens Corporation

Clinic and Research Manager
10.2018 - 01.2022

Job overview

  • Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
  • Maintained budget guidelines, approved all expenses and submitted timely financial reports.
  • Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.
  • Investigated, compiled and modeled information for detailed project proposals.
  • Built and strengthened field partnerships to advance group research and awareness of activities.
  • Evaluated team member work for quality, ethics and compliance with project specifications.
  • Conferred with scientists, engineers and regulators to plan or review projects or offer technical assistance.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

Wat Oral Surgery And Implant Center

Front Office Receptionist
02.2017 - 12.2018

Job overview

  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Routed business correspondence, documents, and messages to correct departments and staff members.

Stanford Hospital

Nutrition Services Assistant
01.2017 - 12.2018

Job overview

  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
  • Monitored patient progress, documenting changes in health status and nutritional status.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.
  • Provided nutritional counseling to patients and families to improve overall health and wellbeing.

CEI Medical Group

Clinic and Operating Room Manager
08.2004 - 07.2012

Job overview

  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Organized and managed care of patients undergoing various therapies and procedures.

Education

Unitek College
Fremont, CA

Licensed Vocational Nurse from Nursing
06.2014

South San Francisco High School
South San Francisco, CA

High School Diploma
06.2000

Skills

  • Clinical Improvement Initiatives
  • Bookkeeping
  • Accreditation Coordination
  • Regulatory Compliance
  • Patient Care Assessment
  • Schedule Management
  • Policy Development
  • New Hire Training
  • Administrative Staff Supervision
  • Profitability Strategies
  • Electronic Health Records
  • Managing Practice Operations

Timeline

Practice Manager and Clinical Concierge

Earlens Hearing Center
01.2022 - 06.2023

Clinic and Research Manager

Earlens Corporation
10.2018 - 01.2022

Front Office Receptionist

Wat Oral Surgery And Implant Center
02.2017 - 12.2018

Nutrition Services Assistant

Stanford Hospital
01.2017 - 12.2018

Clinic and Operating Room Manager

CEI Medical Group
08.2004 - 07.2012

Unitek College

Licensed Vocational Nurse from Nursing

South San Francisco High School

High School Diploma

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Cheryl Medina