Cheryl Metzdorf
Baltimore,MD
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Member Service Representative
LM Federal Credit Union
Baltimore, Maryland
03.2015 - 07.2025
- Addressed and resolved customer inquiries and issues via in-person, mail, and phone interactions.
- Maintained a cash drawer for receiving cash deposits and administering cash withdrawals.
- Generate and send out correspondence to customers when needed.
- Cross-sell credit union products and services in person, by phone, email, and mail.
- Track and update vehicle and homeowners' insurance policies for customers with vehicle and/or home equity loans.
- Verify that insurance policies are accurate and in effect for the duration of their loan.
- Rectify insurance cancellations by keeping in contact with customers and insurance companies until policies are re-established and paid up to date.
Insurance Verification Specialist
LM Federal Credit Union
Baltimore, Maryland
03.2015 - 07.2025
- Verified insurance eligibility for members utilizing industry-standard software.
- Reviewed and processed insurance claims to ensure accuracy and compliance.
- Communicated with healthcare providers to obtain necessary documentation efficiently.
Education
High School Diploma -
Patterson High School
Baltimore, MDSkills
- Customer service and support
- Cash handling and verification
- Claims processing and management
- Product cross-selling strategies
- Relationship management
- Attention to detail
- Customer relationship management
- Payment processing
- Professional telephone demeanor
- Teamwork
Education and Training
other
Personal Information
Timeline
Member Service Representative
LM Federal Credit Union
03.2015 - 07.2025
Insurance Verification Specialist
LM Federal Credit Union
03.2015 - 07.2025
High School Diploma -
Patterson High School
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