Cheryl Miller
Glen Allen,VA
Summary
Dedicated and experienced professional excited to apply for the Project Manager role at Modernizing Medicine. Successfully implemented gMed in multiple practices, gaining a deep understanding of its various components. Over 20 years of software experience, bringing a wealth of knowledge and expertise to the table. Strong candidate for this position. Knowledgeable Project Manager with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Administrator
Virginia Endoscopy Group & West Creek Endoscopy
03.2023 - 04.2025
- Accounts Payable: Managed all payments for A/P with bill pay, ACH and payment by check
- Accounts Receivable: Managed all aspects of the billing and collections
- Financials (Month End and Year End)
- Software installation and training
- Hardware/Software IT
- Developed and managed policies and procedures for the center.
- Implement computer software (gMed)
- Oversaw set up and implementation of billing system and procedures
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance for up to 100 employees.
- Reduced overhead costs through careful budget management and resource allocation.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
Administrator
Colonial Gastroenterology Associates
12.2007 - 05.2023
- Manage all aspects of practice which includes but not limited to:
- Human Resource: Manage 22-35 employees
- Accounts Payable
- Accounts Receivable
- Financials (Month End and Year End)
- Software installation and training
- Hardware/Software IT
- Creating and updating Policy & Procedure policies
- Payroll, benefits, pension plan
- Manage billing and collections
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Administrator
Gastroenterology Associates of Tidewater
04.1992 - 02.2007
- Billing, collections and coding management
- Payroll, benefits, pension plan, hiring and firing.
- Accounts payable and receivable.
- Financials (Month End & Year End)
- Software installation & training
- Hardware/Software IT
- Creating and updating Policy & Procedure policies
- Handled payroll, benefits, and pension plan administration.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Manager
Anesthesia Specialists
01.1988 - 04.1992
- Oversaw operations of daily business.
- Personnel, payroll, benefits, pension plan, hiring and firing.
- Billing, coding and collections.
- Accounts payable and accounts receivable.
Billing Representative
EVMS
01.1987 - 01.1988
- Input charges daily.
- Filed primary and secondary insurance claims.
- Follow up on claims over 60 days old.
- Handled billing calls.
- Reviewed and solved account and billing discrepancies.
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Contributed to company revenue growth by identifying potential billing errors and preventing revenue leakage.
Education
Some College (No Degree) - Business
Saint Leo College
Norfolk, VA High School Diploma -
Lake Taylor High School
Norfolk, VA05.1981
Medical Office Procedures -
Norfolk Vocational School
Norfolk, VA05.1981
Skills
- eClinical Works
- Payroll software
- QuickBooks
- Microsoft Office
- gMed – ModMed for over 20 years
Accomplishments
- I received multiple 3-year accreditation certifications from AAAHC for Office Endoscopy Centers and a free-standing Medicare Deemed ASC.
- Balanced and managed annual budgets of over $7 million at current practice and over $12 million at previous practice. Closed out monthly and yearly financials.
- Developed and implemented all policies and procedures.
- Maintained low staff turnover rates.
- Managed research department with consistent profit from inception.
- Handled benefits, profit-sharing plan, payroll, and personnel matters.
- Managed financials using QuickBooks and addressed other accounting issues.
- Installed and trained staff and physicians on new EMR system.
- Oversaw billing and collections.
- Managed accounts receivable and payable.
- Directed recruitment and retention efforts for supervisors and staff of over 35 employees.
- Relocated and negotiated new office space multiple times.
- Trained, supervised, and evaluated staff, and coached management skills improvement.
- Managed and developed various projects over the past 20 years.
- Implemented new projects.
- Negotiated insurance contracts with carriers.
- Negotiated supply pricing with vendors.
- Contained overhead to 40-42 percent.
- Handled physician credentialing with hospitals and insurance carriers.
- Conducted new physician recruitment.
- Created and maintained physician schedules.
- Templated all provider schedules in EMR systems.
- Prepared business license and tangible personal property reports.
- Oversaw hardware IT (60%) and software IT (80%).
- Managed multiple buildouts including remodeling and relocating from start to finish.
- Implemented In-House Pharmacy, Anesthesia, and PC Pathology Lab.
Community Service
MGMA
Certification
- Certified GI Coder
- Medical Office & Terminology
Timeline
Administrator
Virginia Endoscopy Group & West Creek Endoscopy
03.2023 - 04.2025
Administrator
Colonial Gastroenterology Associates
12.2007 - 05.2023
Administrator
Gastroenterology Associates of Tidewater
04.1992 - 02.2007
Manager
Anesthesia Specialists
01.1988 - 04.1992
Billing Representative
EVMS
01.1987 - 01.1988
Some College (No Degree) - Business
Saint Leo College
High School Diploma -
Lake Taylor High School
Medical Office Procedures -
Norfolk Vocational School
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