Cheryl M Oakley
Salem,VA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
Work History
Receptionist
Patient First Urgent Care Center
10.2020 - 02.2022
- Managed patient check-in process, ensuring accurate data entry and documentation.
- Assisted in scheduling appointments, optimizing workflow for medical staff.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Handled patient inquiries, providing information on services and insurance options.
- Coordinated communication between patients and healthcare providers, facilitating timely care.
- Processed patient payments and insurance claims accurately, contributing to revenue cycle efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Implemented electronic health record system updates, improving data access for clinical staff.
Customer Service Representative
Anthem Blue Cross /Blue Shield
06.2013 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues, ensuring swift resolution while maintaining client satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Wells Fargo Center
04.2000 - 12.2012
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Mullens High
Mullens, WVSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- File management
- Office equipment operations
- Front desk operations
- Phone etiquette
- Punctual and reliable
- Microsoft office
- Payment processing
Timeline
Receptionist
Patient First Urgent Care Center
10.2020 - 02.2022
Customer Service Representative
Anthem Blue Cross /Blue Shield
06.2013 - 08.2020
Customer Service Representative
Wells Fargo Center
04.2000 - 12.2012
High School Diploma -
Mullens High
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