Cheryl Mobley
Summary
Detail-oriented medical receptionist with a several-year background performing basic clerical tasks to keep the office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
1
1
Certification
Work History
Registrar
Effingham Hospital
Springfield, GA
- Registered patients for diagnostic appointments, surgeries, and medical consultations using an electronic health record system.
- Proofread documents carefully to check the accuracy and completeness of all paperwork.
- Collected, evaluated, and stored documents securely in permanent records.
- Utilized reporting system to print patient charts, labels, and future appointments report.
- Processed cash, debit, and credit card payments for services rendered and printed receipts detailing services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into the system.
PBX Switchboard Operator
Wellington Regional Hospital
Wellington, FL
- Effectively communicated emergency information and general announcements through the use of PA system.
- Utilized paging technology to efficiently connect with key individuals within the organization.
- Transcribed and promptly relayed message details to appropriate recipients.
- Engaged callers with a friendly and polite approach to provide exceptional customer service
- Handled incoming and outgoing calls in adherence to standard operating procedures.
- Paged employees promptly via the PA system to facilitate caller connection.
Private Duty Certified Nursing Assistant
Self Employed Services
Loxahatchee Groves, FL
- Assessed and recorded patient vitals and medical information for effective reporting to nursing staff and physicians.
- Assisted patients in maintaining healthy habits and overall wellness by providing support with shaving, bathing, and oral hygiene.
- Ensured the safety of patients, self, and team members during transfers, lifts, and transports by implementing proper equipment and body mechanics.
- Implemented specified fall prevention techniques from the care plan.
- Monitored and assessed patients for physical, emotional, and symptomatic changes while providing appropriate medical interventions.
- Provided assistance with daily living tasks, including serving meals and attending to patients' mobility needs.
Front Desk Medical Receptionist
Joe DiMaggio Children's Hospital
Hollywood, FL
- Answered multi-line phone systems and directed calls to appropriate extensions or took messages.
- Confirmed and obtained details for scheduled appointments by calling patients.
- Entered insurance, demographics, and health history data into the patient database.
- Copied insurance cards for record-keeping and confirmed patient coverage.
- Checked patients in and out for appointments and collected co-payments.
- Provided clerical support by handling correspondence, managing files, and performing various office duties.
- Informed patients regarding financial obligations before providing services.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient confidentiality through adherence to HIPAA guidelines.
Front Desk Medical Receptionist
Benefield Eye Care
Gulfport, MS
- Confirmed scheduled appointments and obtained additional details from patients.
- Photocopied insurance cards, documented details, and verified patient coverage for upcoming procedures or appointments.
- Checked in and outpatients for appointments, collecting co-payments efficiently.
- Handled office correspondence, managed files, and performed various clerical tasks.
- Scheduled appointments, optimizing patient satisfaction, provider time, and treatment room utilization.
- Entered insurance, demographics, and health history accurately into the patient database.
- Greeted patients with a pleasant demeanor and provided sign-in sheets at the front desk.
Front Desk Medical Receptionist
Eye Surgery Associates
Hollywood, FL
- Confirmed scheduled appointments and gathered additional patient details using phone communication.
- Managed office phone lines, checking voicemail and promptly returning calls while efficiently directing messages to team members.
- Managed office correspondence and maintained files, while performing various clerical duties for the staff.
- Adhered to strict HIPAA guidelines to ensure patient privacy and safety.
- Handled incoming calls and efficiently connected callers to appropriate staff and departments.
- Scheduled and managed patient appointments, including follow-up and payment processing.
- Relayed patient messages to appropriate staff in a timely manner.
Education
High School Diploma -
Mcarthur High School
Hollywood, FL06.1993
Certification - Nursing Assistance
William T. McFatter Technical College
Fort Lauderdale, FL07.1992
Some College (No Degree) - Business Administration
Broward College
Fort Lauderdale, FLSome College (No Degree) - Medical Insurance Coding
Florida State College At Jacksonville
Jacksonville, FLSome College (No Degree) - Medical Insurance Coding
Plam Beach State
Palm Beach, FLSkills
- Detail-Oriented
- Time Management
- Appointment Scheduling
- Problem-Solving
- EHR Software
- Payment Scheduling and Collection
- Data Entry
- HIPAA Compliance
Certification
- Certified Nursing Assistant 1993
Timeline
Registrar
Effingham Hospital
PBX Switchboard Operator
Wellington Regional Hospital
Private Duty Certified Nursing Assistant
Self Employed Services
Front Desk Medical Receptionist
Joe DiMaggio Children's Hospital
Front Desk Medical Receptionist
Benefield Eye Care
Front Desk Medical Receptionist
Eye Surgery Associates
High School Diploma -
Mcarthur High School
Certification - Nursing Assistance
William T. McFatter Technical College
Some College (No Degree) - Business Administration
Broward College
Some College (No Degree) - Medical Insurance Coding
Florida State College At Jacksonville
Some College (No Degree) - Medical Insurance Coding
Plam Beach State
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