Cheryl Mobley
Sanford,NC
Summary
Looking for part-time Customer Service position where I can utilize my skills and abilities doing what inspires me most and that is serving the public. This would include any area of professionalism under a corporate setting.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Front Desk Patient Coordinator
Pineridge Urgent care
12.2016 - Current
- Registered patients entering the clinic thru PVM and ATHENA network. Verified insurance and received necessary payments. Answered phones and set up appointments for primary patients. Worked with doctors and nurses on their needs.
Patient Access Coordinator
Central Carolina Hospital
12.2006 - 11.2019
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Education
Associate - Business Administration
12.1987
Skills
- Athenahealth
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Medical Records
- Sales
- Typing
- Works efficiently independently or with minimal supervision (10 years)
- Medical terminology
- Front desk
- Medical billing
- Microsoft Office
Assessments
- Customer focus & orientation — Proficient
- May 2021
- Responding to customer situations with sensitivity
- Full results: Proficient
- Call center customer service — Familiar
- Demonstrating customer service skills in a call center setting
- Full results: Familiar
- Sales skills — Familiar
- Influencing and negotiating with customers
- Data entry: Accuracy — Familiar
- Entering data quickly and accurately
- Verbal communication — Familiar
- Speaking clearly, correctly, and concisely
- Active listening — Familiar
- Actively listening and appropriately responding in conversations
- Scheduling — Familiar
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Memorization — Familiar
- Committing product or merchandise information to memory and recalling it at a later time
- Numerical reasoning skills — Familiar
- Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
- Basic bookkeeping — Familiar
- Calculating and determining the accuracy of financial data
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Front Desk Patient Coordinator - Pineridge Urgent care
12.2016 - Current
Patient Access Coordinator - Central Carolina Hospital
12.2006 - 11.2019
University of Pittsburgh - Associate, Business Administration