CHERYL MOEHRING
Summary
40 years of experience in Customer Service, Patient Billing, Payroll, Scheduling, Human Resources, New Hire Orientation, Data Entry, Scanning, Ordering Medical Supplies, Medical Records, Employee Records, Laboratory and Radiology.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
Work History
Retired
Looking for Work Again
06.2024 - Current
Patient Service Representative
Hope Hospice of Lehigh Acres
12.2023 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Patient Care Liaison
LEE HEALTH
03.2021 - 12.2023
- Verifying Insurances
- Intake of all ECIN referrals
- Scanning all paperwork into patients charts
- Phones and faxes
- Insurance Authorizations
- Epic Program
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
- Supported families during difficult medical situations, offering emotional support and connecting them with appropriate community resources when needed.
- Served as a mentor to new Patient Care Liaisons, sharing best practices and insights gained through years of experience in the field.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Patient Business Representative
HOPE HOSPICE
12.2017 - 03.2021
- Accounts Payable
- Physician and ARNP billing for Palliative Care
- Entered all payments from patients and insurance companies.
- Balanced monies out for each month/Palliative Care
- Prepared bank deposits
- Demonstrated excellent communication skills in resolving patient and Insurance companies questions
- Developed strong client relationships to encourage continued healthcare
- Answered inbound calls, chats and emails to facilitate customer service
Office Manager
AMEDYSIS HOME CARE
12.2015 - 12.2017
- Business Office Manager
- Employee files up to date
- Employee Benefits
- Payroll
- Human Resources
- Data Entry
- Ordered all Medical Supplies for Clinicians
- Worked Closely with the Marketing team and Field staff
- Patient Billing
- Tracked and scanned in all signed physician orders
- Developed strong relationships with physician offices
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School -
Traverse City Senior High School
01.1978
Certified Nursing Assistant - undefined
Lorenzo Walker Vocational School
Naples, FL01.2010
Skills
- Attention to Detail
- Payroll Processing
- Fast Paced Environments
- Patient Billing
- Telephone Etiquette
- Medical Terminology
- Accounts Payable
- Data entry
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
Timeline
Retired
Looking for Work Again
06.2024 - Current
Patient Service Representative
Hope Hospice of Lehigh Acres
12.2023 - 06.2024
Patient Care Liaison
LEE HEALTH
03.2021 - 12.2023
Patient Business Representative
HOPE HOSPICE
12.2017 - 03.2021
Office Manager
AMEDYSIS HOME CARE
12.2015 - 12.2017
Certified Nursing Assistant - undefined
Lorenzo Walker Vocational School
High School -
Traverse City Senior High School
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