Cheryl Monsegue-Leeds
Los Angeles,CA
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
15
15
years of professional experience
Work History
Veterinary Receptionist
Dr. Kevin Schlanger
04.2000 - 10.2007
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered owner animal health questions and advised on best care practices.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Printed prescription requests and queries in compliance with practice protocol.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Managed multi-line phone system and pleasantly greeted patients.
Veterinary Receptionist
Dr. Jeffrey Werber
11.1997 - 03.2000
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered owner animal health questions and advised on best care practices.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Veterinary Receptionist
Brentwood Pet Clinic
04.1993 - 01.1997
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Printed prescription requests and queries in compliance with practice protocol.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA1991
Skills
- Effective Multitasking
- Information Assurance
- Front Desk Operations
- Reminder Calls
- Medication Dispensing
- Room Preparation
- Insurance Claims
- Prescription Refills
- Patient Scheduling
- Answer Telephones
- Patient Callbacks
Final
I have been a stay at home mom for the past 17 years and I am currently looking to get back into the work field. I maybe a bit rusty but, I am an excellent worker and I know I will be a great asset to your practice.
Timeline
Veterinary Receptionist
Dr. Kevin Schlanger
04.2000 - 10.2007
Veterinary Receptionist
Dr. Jeffrey Werber
11.1997 - 03.2000
Veterinary Receptionist
Brentwood Pet Clinic
04.1993 - 01.1997
High School Diploma -
Santa Monica High School
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