Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Moore

Valparaiso,IN

Summary

Dynamic professional with extensive experience as a General Manager at JCPenney, excelling in customer service and operational efficiency. Proven track record in driving sales growth and fostering team collaboration. Skilled in budget management and problem-solving, consistently enhancing customer satisfaction and loyalty through effective communication and attention to detail.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Cashier/Key Carrier

Triangle Liquors
05.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

General Manager

JCPenney
11.2001 - 05.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Diploma - General Studies

Merrillville High School
Merrillville, IN

Certificate - Medical Coding

AAPC
Chicago, IL
01.2025

Certificate - Legal Secretary

Sawyer Business College
Merrillville
01.1996

Skills

  • Work ethic and integrity
  • Time management skills
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Complex Problem-solving
  • Attention to detail
  • Decision making aptitude
  • Reports and documents
  • Fraud prevention awareness
  • Proficient in Word, PowerPoint and Jtime
  • Regulatory compliance
  • Expense tracking
  • Multitasking and organization
  • Data entry
  • Clear communication
  • Honest and dependable

Certification

CPC and Legal Secretary

Timeline

Cashier/Key Carrier

Triangle Liquors
05.2021 - 12.2022

General Manager

JCPenney
11.2001 - 05.2021

Diploma - General Studies

Merrillville High School

Certificate - Medical Coding

AAPC

Certificate - Legal Secretary

Sawyer Business College

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Cheryl Moore