Cheryl Moore
Locust Grove,GA
Summary
- Qualified Quality Engineer accustomed to developing and monitoring improved inspection strategy to reduce errors and cultivate consistent quality. Dedicated and energetic with proven history of implementing corrective actions to drive quality and improve efficiency. Supplier Quality Management, VDA 6.3, SAP WM, SAP QM, SAP MM, AutoCAD, CAQ,IMDS and AM Supply
- Thorough Quality Engineer skilled in executing quality inspections to identify and correct non-conformance issues. Meticulous and industrious with drive for implementing continuous improvement initiatives to foster consistent quality. Qualified Quality Engineer accustomed to developing and monitoring improved inspection strategy to reduce errors and cultivate consistent quality. Dedicated and energetic with proven history of implementing corrective actions to drive quality and improve efficiency.
- Attentive Quality Engineer always ready to step in and correct production weaknesses or faults. Provides limitation of liability by applying exceptional foresight and forecasting techniques to all proposed designs and manufacturing processes. Faithful provider of streamlined and profitable development streams.
Overview
19
19
years of professional experience
Work History
Quality Manager
NGLI
02.2023 - 07.2025
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Implemented quality control measures to uphold company standards.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
Quality Engineer
Honeywell Aerospace/Compunnel
05.2022 - 01.2023
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Maintained ISO documents within manufacturing facilities to comply with applicable regulations.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
Supplier Quality Engineer
SWJ Technology/MBUSI
05.2022 - 12.2022
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts
- Identified needed resources and aligned with project milestones, deliverables and prioritization for viable production planning
- Major milestone in PPAP submission had been achieved within my team
- Lead corrective action and root cause analysis using problem solving methods and continuous improvement techniques
- Support Production Operations regarding supplier related issues, process improvements, and cross functional activities to achieve quality, safety, and production goals
- Initiated supplier notification and initial problem-solving documentation
- Communicate and coordinate part quality and data information between supplier plants
- Coordinate and manage part campaigns for retrofit/rework
- Coordinate engine/transmission activities related to quality with German engine plant colleagues and suppli
Quality Engineer
Caterpillar Inc/Harvey Nash
03.2021 - 04.2022
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
- Established procedures and quality standards.
- Kept records of quality reports and statistical reviews.
- Observed customer specifications by monitoring quality control of finished products.
Quality Manager/Service Parts
voestalpine Automotive
09.2018 - 01.2021
- Achieved completion PPAP and maintain documentation within deadlines for several programs with Service Parts
- Implementation of quality planning (APQP and initial sampling)
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits
- Observed customer specifications by monitoring quality control of finished products
- Identified needed resources and aligned with project milestones, deliverables and prioritization for viable production planning
- Participation in FMEA, Control Plans, Process Flows, and other process documentation
- Implementation and monitoring of countermeasures
- Supporting the Service by Analyzing Information , Reporting Research Results, Technical Understanding, Promoting Process Improvement, Developing Standards, Managing Processes, Manufacturing Methods and Procedures, CAD, Operations Research
- Determining quality improvement parameters by identifying statistical methods relevant to manufacturing processes
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel
- Managed team of technicians and inspectors to ensure adherence to product requirements
- Reading and interpreting engineering drawing, standards, and specifications
- Engineering change implementation and monitoring
- Supplier coordination- PPAP approval, conduct audits, issue reclamations, issue charge backs, etc
- Established statistical reliability by using mean time before failure, reliability modeling, and reliability demonstration tests
Site Resident Quality Engineer
CER Group NA/ Volvo Cars Inc
04.2018 - 08.2018
- Problem solving and eliminating quality issues before they escalate into problems is key to be successful
- Direct involvement with all cross-functional teams (quality, logistics, production and engineering teams) in understanding quality concerns, data collection, measurement analysis and root cause identification
- Understand, adhere to and practicing safety guidelines in the production environment
- Working according to Resident Engineering service description, processes and templates
- Working precisely, effectively and following deadlines
- Following and fulfill the country administration processes and deadlines
- Working according to local regulation
Logistics Analyst/ AM Supply
MERCEDES BENZ US INTERNATIONAL
11.2015 - 02.2018
- Analyze root causes such as wrong Master Data input or wrong data entry and find solution and remediate the error to enable the Good Receive process to be completed
- Errors for which a solution can't be provided have to be escalated to Management
- Based on the error analysis, generate a monthly evaluation of the supplier performance
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Forwarded client-related quality and service issues to the appropriate manager for resolution
- Maintain successful relationships with supply, engineering, manufacturing, and regulatory departments
- Identified technical problems with suppliers and implement corrective actions
- Increasing quality reliability, utilizing engineering skills to execute tools for calibration systems, and regulate product transition requirements
Supplier Quality Engineer
MERCEDES BENZ US INTERNATIONAL
01.2013 - 10.2015
- Performed regular supplier audits to ensure compliance with regulatory standards, as well as actively participating in strategic development based on quality control plans
- Responsible for investigating, analyzing and correcting problems of supplier parts through collaborative partnerships within the company and with suppliers to ensure the incoming quality and functionality of these parts
- Performs other Supplier Quality Operations related duties as required such as line call support, issue response, audit finding investigations, walk-backs, non-conforming material handling, etc
- Served as the liaison for suppliers, suggest structural quality and process improvements, and collaborate with other engineers in a team environment
- Managed process controls, establishing schedules for reviewing supplier and quality performance
- In addition, measured readiness throughout
- Utilized strong problem solving skills using established methodologies including 8-D, 5-WHY, DOE, Red X, etc.
Quality Control Specialist
MERCEDES BENZ US INTERNATIONAL
10.2010 - 12.2012
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Performs basic data processing and parameter administration in Material Planning system
- Supports on-going series production, parts run-in/run-out and processing to technical changes within this scope are the minimization of obsolescence costs
- Negotiated contracts with outside providers to minimize costs to the company and customers
- Synthesized project findings into actionable recommendations with demonstrable effects on business performance
Foreign Trade Zone/ Customs Specialist
MERCEDES BENZ US INTERNATIONAL
06.2008 - 06.2010
- Provided excellent Customer Service to Internal and External Vendors
- Provided Classification, and Customs information to the Customs Brokers on behalf of MBUSI
- Effectively checked invoices for accuracy, and entered the weekly entry to Customs for clearance
- Adhered to US Customs, and Federal Trade Rules and Regulations Productively kept Records of Compliance, and Process Flow Diagrams
- Ensured that the processes used to manufacture parts were consistent in reproducing the parts at stated production rates during routine production runs.
Control Tower/Supply Chain Analyst
DHL GLOBAL FORWARDING
02.2006 - 05.2008
- Performed excellent customer service duties as a control tower specialist
- Effectively managed document mail boxes and sent them out to the LSP and market
- Monitored daily spreadsheets to ensure that all documents were retrieved from the mail boxes
- Routine entered milestones and house bills into SCI for billing and tracking purposes
- Processed packing list through the SCI system in order to create a file
- Promptly attended weekly conference calls with the consumer sites to ensure that we provided the best service possible to our customers
- Managed the flow of goods and information across a customer's global supply chain while utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.
Education
BACHELOR OF ARTS - Engineering Technology Management
Arizona State University
On01.2011
BACHELOR OF SCIENCE - SUPPLY CHAIN/ OPERATIONS MANAGEMENT
University of Phoenix
Atlanta, Sandy Springs, GA01.2005
BBA - ACCOUNTING/ FINANCE
The University of Alabama
Tuscaloosa, AL01.1991
Skills
- APQP, SPC, Auditing, Control Plan, GR&R, 8D, SCAR
- PPAP, PFMEA, FMEA, SQMS, RCA, IATF1649
- Kaizen, (lean) Six Sigma, SAP/4Hana, CAPA, MES, MSA
- Programs skills; including Systems, Applications, and Products (SAP), Enterprise Resource Planning (ERP),
- PLUS, Automatic Data Processing (ADP), Supplier Relationship Management (SRM), Oracle, SAP QM, DIALOG, AMSUPPLY, MES, MSA
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Timeline
Quality Manager
NGLI
02.2023 - 07.2025
Quality Engineer
Honeywell Aerospace/Compunnel
05.2022 - 01.2023
Supplier Quality Engineer
SWJ Technology/MBUSI
05.2022 - 12.2022
Quality Engineer
Caterpillar Inc/Harvey Nash
03.2021 - 04.2022
Quality Manager/Service Parts
voestalpine Automotive
09.2018 - 01.2021
Site Resident Quality Engineer
CER Group NA/ Volvo Cars Inc
04.2018 - 08.2018
Logistics Analyst/ AM Supply
MERCEDES BENZ US INTERNATIONAL
11.2015 - 02.2018
Supplier Quality Engineer
MERCEDES BENZ US INTERNATIONAL
01.2013 - 10.2015
Quality Control Specialist
MERCEDES BENZ US INTERNATIONAL
10.2010 - 12.2012
Foreign Trade Zone/ Customs Specialist
MERCEDES BENZ US INTERNATIONAL
06.2008 - 06.2010
Control Tower/Supply Chain Analyst
DHL GLOBAL FORWARDING
02.2006 - 05.2008
BACHELOR OF ARTS - Engineering Technology Management
Arizona State University
BACHELOR OF SCIENCE - SUPPLY CHAIN/ OPERATIONS MANAGEMENT
University of Phoenix
BBA - ACCOUNTING/ FINANCE
The University of Alabama