Cheryl Morales

Working in a Specialty Office which included Ophthalmology, Plastics, Orthopedics, Podiatry greeting all patients and family by providing great customer service. Confirming identity and updating demographic/insurance information and patient privacy. Verifying insurance plans, referrals and proper visit documentation.

Checking patients in and out of appointments, scheduling follow-up appointments and collecting copays and outstanding balances. End of day closing.

Sending and receiving faxes. Answering incoming calls and addressing properly.

Receiving Workman's Comp, FMLA, Disability paperwork.

• Working well in a team setting, providing support and guidance.
• Working effectively in fast-paced environments.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Provided excellent customer service to patients and medical staff.

• Worked through the agency as a caregiver for my Mother providing for all her daily needs.
• Assisted with personal requirements for housekeeping and grooming assistance.

I worked in a Specialty Office which included Pulmonary, Endocrinology , Nephrology, Gastroenterology, doing the following job duties.

• Greeted patients and visitors with a smile when they arrive at one of our facilities
• Assisted with the kiosk to help patients with registrations
• Verified all patient registration with current demographic and insurance data
• Scan all necessary identification and insurance cards
• Scheduled follow up appointments
• Took copayments and compiled daily financial records.
• Operated office equipment
• Handled customer service inquiries in person, via telephone and through email.

• Worked along side Doctors and Nurses fulfilling secretarial duties that included ordering medical tests, scheduling follow-up appts. answering phones,managing/ordering office supplies and equipment. Operated office equipment: fax machine,copier,computer and multi-line telephone.
• Organized patient files and streamlined operations to improve efficiency.
• Collaborated with Nurses and CNA's to help provide direct patient care.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.