CHERYL MORALES

Station Manager

USPS, United States Postal Service

04.2014 - Current

As a Station Manager I supervise a medium-sized group of employees, providing on-the-job training and ensuring they are fully trained in current operations and safety procedures. I assess employee performance, offer guidance and direction, and make recommendations for improvement, encouraged their development within the work unit. My strong interpersonal skills and strategic thinking enable me to address labor issues with union stewards effectively, utilize contracts to prevent violations, and resolve grievances at the earliest stage. Additionally, I have the ability to pinpoint areas needing improvement and effectively communicate this to the employees. This includes preparing documentation for Labor Relations, EEO claims and safety audits, which reflects my ability to present complex information to diverse internal and external stakeholders My position is imperative to meet our budgeted hours for the fiscal year. I utilize RIMS, TACS, DMS, eFlash to oversee, and adjust F2 performance. Employing these tools has led to a 0.8% reduction in total delivery hours and a 4.5% decrease in CPD. Additionally, I possess the skills to interpret contracts and employ resources like the M-39, M-41, JCAM, JCIM, and ELM to resolve interpretive disputes. I make it a point to stay informed about the latest regulations and directives affecting the field and consistently participate in professional development through workshops, seminars, and conferences. I make it a priority to identify operational vulnerabilities and security concerns, such as trends in mail theft, suspicious activity, and employee conduct issues. My ongoing, real-time assessments have strengthened my ability to recognize patterns, evaluate risk factors, and respond with effective mitigation strategies. I also ensure that my communication is clear and instructive, keeping employees engaged and committed to safety for themselves and our customers. In doing so, I pay careful attention to my non-verbal communication, aiming to project confidence and optimism while being mindful of employees' perspectives and motivations. I was tasked with reducing accidents in the Fort Worth District. To start, I analyzed data to identify the main causes of accidents both within my facility and in nearby offices. The previous year's figures revealed that the 762-small Associate Offices (AOs) accounted for 10% of OSHA II incidents in the MPOO2 area. After consulting with the district safety office, I learned that preventing a single OSHA I incident could save the Postal Service more than $15,000. My safety and prevention strategy focused on a "Back to Basics" approach, which included weekly Safety Talks, mandatory training sessions, and daily safety reminders for employees. In addition, I am responsible for maintaining USPS policies, physical security protocols, and employee safety standards throughout delivery operations. My proactive efforts to identify and report potential threats help ensure the overall integrity and resilience of the postal system. In my experience as a project manager in the private sector, I developed comprehensive project plans outlining program goals, schedules, and key milestones. Leveraging modern office and computer technology, I collaborated with stakeholders using project management software and digital communication platforms to gather their requirements and maintain their ongoing engagement. I organized virtual and in-person coordination meetings, utilizing shared online calendars and document management systems to ensure transparency and consistent alignment as the project progressed. In addition, I supervised the activities of cross-functional teams, monitored progress through electronic dashboards and tracking tools, and provided timely support to ensure deadlines were met, resulting in successful project outcomes, including improvements in medical office operations. My proficiency in using spreadsheet applications and database software enabled me to structure operational data effectively for district leadership, create interactive tracking dashboards, and maintain meticulous records for compliance and reporting. These practices not only ensured data integrity and efficient information dissemination but also mirrored the organizational and analytical standards. As the Station Manager, I observed a consistent pattern of missing and delayed packages in a particular delivery area. Utilizing systems such as DOIS, TACS, DMS, and PTR, I performed a comprehensive review of carrier clock rings, scan event data, and parcel movements. My investigation uncovered several delivery scans without GPS confirmation and identified recurring irregularities associated with a specific route. To maintain transparency and accountability, I meticulously documented my findings in a detailed report, which included timeframes, GPS mapping, and correlations with customer complaints. I collaborated closely with the assigned Postal Inspector, providing a thorough report that contained route summary, customer statements, and breadcrumbs activities

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