Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Mosley

Long Beach,CA

Summary

Proactive Lead Cashier with extensive experience in cash handling, customer service, and team leadership. Skilled in training new cashiers, maintaining balanced registers, and resolving customer issues efficiently. Strong knowledge of POS systems and store policies, dedicated to creating a positive shopping experience and fostering team productivity.

Overview

15
15
years of professional experience

Work History

Lead Cashier

Big Lots
02.2024 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Educated employees on register use, merchandising, and customer service.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.

Head Cashier

Home Depot
03.2015 - 10.2023
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
  • Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
  • Streamlined checkout process, reducing average wait time for customers.
  • Developed quick-reference guide for cashiers, reducing errors and increasing transaction speed.
  • Operated POS cash register and equipment to collect payments.
  • Monitored areas for security issues and safety hazards.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.

Pet Care Advisor

Pets Plus Inc
06.2009 - 02.2015
  • Handled animals safely and remained calm in different situations.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Stocked, tagged and displayed merchandise as required.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Educated visitors and staff on proper animal care and handling.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Torrance High School
Torrance, CA
06.1986

Skills

  • Customer Assistance
  • Point of sale operation
  • Cash Handling
  • Manager support
  • Issue Resolution
  • Dependability
  • Cashier training
  • Store Policies Enforcement
  • POS System proficiency
  • POS System Operation
  • Positive Attitude
  • Adaptability and Dependability
  • Customer Service
  • Punctual and Reliable
  • Product restocking
  • POS System
  • Loss Prevention
  • Online Order Picking
  • Money Handling
  • Merchandise Stocking
  • Product Knowledge
  • Reliable and Responsible
  • Store merchandise stocking

Timeline

Lead Cashier

Big Lots
02.2024 - Current

Head Cashier

Home Depot
03.2015 - 10.2023

Pet Care Advisor

Pets Plus Inc
06.2009 - 02.2015

High School Diploma -

Torrance High School

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Cheryl Mosley