Cheryl M SHORTY
Albuquerque,NM
Summary
Engineering professional with a solid background in supporting technical projects and problem resolution. Known for effective collaboration and adaptability to dynamic project needs. Skilled in CAD software and technical reporting, with a proactive approach to learning and development.
Overview
11
11
years of professional experience
Work History
Intern Engineer
American Industrial Welding and Engineering
03.2023 - Current
- Contributed to successful project completion by actively participating in meetings, brainstorming sessions, and progress reviews.
- Developed strong relationships with peers and mentors, fostering a collaborative work environment conducive to learning and growth.
- Utilized advanced software tools to create detailed schematics and blueprints for various engineering projects.
- Participated in regular training sessions to stay current with industry trends and advancements in technology.
- Expanded knowledge of relevant industry regulations, codes, and standards to ensure projects were completed in compliance with all requirements.
- Gained hands-on experience with various engineering tools, equipment, and materials through active participation in practical workshops.
- Created detailed reports on engineering activities and findings.
Customer Service Representative
Presbyterian Health Plan
01.2019 - 03.2023
- Customer support for members and providers answered daily incoming calls and trained with different lines of business: Medicare, Medicaid, Dual Plus. Extensive knowledge: member benefits, prior authorizations, searching for online assistance, medical claims, medical appeals,
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Field Clerk
Evans Industrial
10.2013 - 08.2018
- Monitored weekly cost-to-date spreadsheet, updated welding certificates, and material safety data sheets
- Updated files, submitted work analyses for bids, and job walks for future projects
- Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
- Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
- Coordinated and scheduled meetings and appointments.
Education
No Degree - Mechanical Engineering
University of New Mexico
Albuquerque, NM04-2027
ASSOCIATE OF SCIENCE - Pre-Engineering
SOUTHWESTERN INDIAN POLYTECHNIC INSTITUTE
08-2023
Certificate of Technical Studies - Computer Aided Drafting And Design
Southwestern Indian Polytechnic Institute
Albuquerque, NM04-2023
Skills
- AutoCAD
- Team building
- MATLAB
- Python
- Creative problem solving
Activities
- Fluent in Navajo
- Volunteered at a local chapter house with summer youth programs
- Volunteer at local animal shelters during winter break.
Timeline
Intern Engineer
American Industrial Welding and Engineering
03.2023 - Current
Customer Service Representative
Presbyterian Health Plan
01.2019 - 03.2023
Field Clerk
Evans Industrial
10.2013 - 08.2018
No Degree - Mechanical Engineering
University of New Mexico
ASSOCIATE OF SCIENCE - Pre-Engineering
SOUTHWESTERN INDIAN POLYTECHNIC INSTITUTE
Certificate of Technical Studies - Computer Aided Drafting And Design
Southwestern Indian Polytechnic Institute
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