Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cheryl Myers

Salisbury Mills

Summary

Dynamic customer service professional with extensive experience at Panco Equipment, excelling in accounts receivable and inventory control. Proven ability to maintain overdue accounts below 5% while enhancing customer relationships. Proficient in payment processing and adept at critical thinking, ensuring efficient operations and exceptional service delivery.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Panco Equipment
Stony Point
03.2020 - Current
  • Answering phones. Assisting customers with placing orders, scheduling service appointments and answering all types of questions.
  • Accounts receivable
  • Daily audit of delivery drivers' paperwork, checking for accuracy and inventory control.
  • Daily post delivery tickets to customer accounts.
  • Daily open mail and create a spreadsheet of payments received to be posted to customer accounts.
  • Accounts payable. Weekly, prepare a list of payments to be remitted. After supervisor approval, write checks and prepare them for mailing.
  • Monthly prepare and post final meter readings. Post to customer accounts. Prepare final closing and reports for the month.

Office Manager

Coleman Propane
Washingtonville
03.1989 - 11.2004
  • Managed incoming calls to resolve customer inquiries, Scheduled deliveries and service appointments.
  • Directed and assisted the service manager and dispatcher.
  • Processed accounts receivable, maintaining overdue accounts at 5% or less beyond 60 days.
  • Issued dunning notices and coordinated account handovers to collections as necessary.
  • Checked daily delivery drivers' paperwork for accuracy.
  • Posted daily delivery drivers' and service techs paperwork.
  • Daily payment processing and prepared bank deposit.
  • Executed month-end procedures and compiled reports to be sent to the corporate office.

Education

High School Diploma -

Washingtonville Central School District
Washingtonville, NY
06-1979

Skills

  • Customer relationship management
  • Accounts receivable processing
  • Accounts payable processing
  • Payment processing
  • Inventory control
  • Critical thinking
  • Customer liaison
  • Working knowledge of Excel and word

References

References available upon request.

Timeline

Customer Service Representative

Panco Equipment
03.2020 - Current

Office Manager

Coleman Propane
03.1989 - 11.2004

High School Diploma -

Washingtonville Central School District

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