Cheryl Nesmith
Ardmore,OK
Summary
The idea is that quality is more important than quantity, and anything I do is filtered through that lens.
20 years in service-focused settings. Being a role model, mentor and team player to those served. Excel in fast-paced demanding environments. Highly adaptable to change and new experiences. Adept in self-managed skills including loyalty that leads to longevity.
Overview
20
20
years of professional experience
Work History
General Manager
Peak Jani-King
Ardmore, OK
07.2021 - Current
- Recruitment, Hiring, and Onboarding.
- Collaborating with individuals inside and outside the establishment to support our goals.
- Clerical and HR Skills.
- Ensuring compliance with company policies through ongoing training and operational improvements.
- Create and meet budgeted goals.
Customer Service Manager
Hobby Lobby
Ardmore, OK
05.2021 - 07.2022
- New employee onboarding and training.
- Coordinate departments to meet daily expectations and requirements.
- Established a positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Ensuring the correct facilitation of money on hand, and its expedition.
Server/FOH and Area Trainer
Applebee's Neighborhood Grill & Bar
Edinburg, TX
06.2014 - 03.2021
- Provided excellent customer service.
- Exceed area sales promotions.
- Onboarding and training for new employees, grand openings.
- Skill development and identify ares of improvement.
- Proven track record in developing and executing successful training programs for brand standards requirements.
Office Manager
Humane Society of Uvalde, Texas
Uvalde, TX
05.2012 - 03.2014
- Maintain administration systems and clerical work for medical, city and state.
- Create and maintain multiple websites and platforms that would encourage goal orientated outcomes.
- Attend yearly conferences for educational purposes.
- Collaborate with individuals inside and outside of the program to adapt to ever changing needs.
- Coordinate with rescues and volunteers over the country to arrange transport and pulls.
- Plan and implement in-house and destination activities.
Skills
- Customer service and networking
- Self-directed
- Human Resources, including Critical Thinking and Problem Solving
- Hiring, Training & Team development
- Operations, inventory, and POS systems
- Create and implement processes and procedures according to standards
Certification
- National CPR Foundation CPR/AED/First Aid Certificate.
- 360 Learn-to-Serve Food Handler's Certificate
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, CA 01.2025 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Business Administration
University of The People
01.2025 - Current
General Manager
Peak Jani-King
07.2021 - Current
Customer Service Manager
Hobby Lobby
05.2021 - 07.2022
Server/FOH and Area Trainer
Applebee's Neighborhood Grill & Bar
06.2014 - 03.2021
Office Manager
Humane Society of Uvalde, Texas
05.2012 - 03.2014
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