Cheryl Newland
Program Specialist
Decatur,Georgia
Summary
Extensive office experience, Seeking a role of increased responsibility and authority, Personable Assistant who capably maintains open lines of communication among senior, executives, board members, shareholders, middle management and administrative staff. Strong communication skills. I am concise, responsive, I understand my audience when communicating verbally and in writing, respectful, friendly, seek feedback when necessary in order to have a successful plan of action. I am a team player, self-directed, creative, professional and mature, focused, strong problem solver, thrives under pressure, resourceful, adaptable, strong interpersonal skills and understands grammar.
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
17
17
years of professional experience
Work History
Program Specialist
General Services Administration
05.2022 - Current
- Company Overview: This is a federal job
- I am responsible for performing a variety of administrative duties as follows: I plan a monthly division meeting. I send out invitations to employees via Google Calendar. I create, edit and collaborate a well-structured agenda with the management team using the Google Presentation template that outlines the meeting's objectives and key discussion points on travel, training, and project management measures.
- As a Travel Coordinator I oversee spreadsheet of the divisions yearly travel budget. I created a budget sheet using Google Sheets to monitor weekly expenditures. I also provide advice and assistance with travelers that include travel arrangements, travel authorizations, vouchers in the Concur Travel program along with help in obtaining their government travel card.
- I serve as the training coordinator for the division. I ensure employees are aware by either email or Google meets conference calls of mandatory training, and training updates as needed to perform their duties.
- I am the micro-purchase card holder which is an acquisition of products or services where the amount of the transaction does not exceed $10,000. Purchases such as training, conferences, memberships and supplies are obtained. All expenditures are reconciled in the Pegasys System accounts receivable system.
- As Division Timekeeper, I create timesheets, base schedules, run reports using the HR Links system to ensure accuracy of employee timesheets on a bi-weekly basis.
- As the Freedom of Information Act (FOIA) Liaison, I am responsible for receiving and responding to requests for public records. I use GoogleDoc to create and format documents such as letters and memos. I also utilize the DocuSign software for signatures and redaction of personal and sensitive information.
- I arrange ServiceNow requests for hardware and software, provide home office equipment and creation of GoogleSites and email group creation. I am a Contracting Officers Representative Level 1. I assist Project Managers, and Contracting Officers as needed.
- Conceptualized and executed an agency-wide initiative, "Pep Talk Tuesdays." I designed the internal communication strategy using data-driven insights and employee feedback. It has produced employee led speaking engagements, empowered employees to share their insights and experiences, helped to build stronger project teams, encourage collaboration and has increased employee engagement. For the past 4 years, this initiative has gained national attention, increased morale and has reached on average over 100 people per session. This program is considered one of GSA's "best practices."
- I have spearheaded a data-driven initiative, "Women in Construction" (WIC). As project manager, I lead 8 Project Managers and specialists to develop and identify project objectives, risks, and opportunities within the Region. I have devised strategies on how to cross-collaborate, provide training and increase visibility for the women in the construction field. Our deliverables have included: monthly mentorship meetings, quarterly training sessions, a virtual newsletter and Google Site website.
- This is a federal job
Clerical Assistant
General Services Administration
01.2008 - 05.2022
- Company Overview: This is a federal job
- Responsible for performing a variety of administrative work; able to anticipate customer needs, resolve problems & provide viable creative solutions. Answer internal and external customer inquiries via email, phone or in person regarding the agency, specialized program areas and or building projects and refer them to the appropriate office personnel.
- Input time and attendance for 65 division employees; input time and attendance data in the Human Resources Links system. Verify attendance, hours while tracking overtime hours and compensatory time earned. Timesheets include direct billing cost for projects (i.e., building numbers, reimbursable work authorizations or budget activity 60/54); this ensures accuracy and determines how many project hours are allotted to each project task. I research, resolve and troubleshoot timekeeping issues that occur.
- I gather and prepare meeting slides for division meetings to enhance the format for FY22 meetings this for division leadership to engage the 65+ project managers and management. I make sure this content is prepared and delivered in a timely manner. I also provide birthday and positive feedback from other business lines and branch chiefs in the slide presentations.
- Freedom of Information Act liaison for the division. Monitor FOIA requests to ensure timely responses, work alongside subject matter expert to provide response letter, pull reports or proper documents to requestor and FOIA Office.
- Assist Contract Specialist/Project Manager with necessary paperwork to create a Procurement Request. These requests help to complete everyday tasks in the PBS Electronic Acquisition System Integration.
- Coordinated with management in analyzing, collecting, & organizing data with Contract Performance Assessment Reporting System used to document and report contractor performance. Ensured Project Managers reported and evaluated contractors with contracts that value between $35,000 to $750,000 in a timely manner. Reported to management the status of all project managers assessments that were upcoming or behind schedule.
- I am the Concur travel expert for the division and management team. I facilitate training, set up traveler profiles, travel authorizations, vouchers, the GSA Travel Card for agency travel. Resolve routine financial issues and problems for internal customers by reviewing and correcting all discrepancies and or errors with travel authorizations and vouchers to ensure that funding codes (Budget Activity 60) or reimbursable work authorizations are included. (i.e., all expenditures; MI&E, taxi's, mileage, hotel stays, etc. are accounted for, and receipts attached). Monitor and track the fiscal year travel expenditures of travel authorizations with the PDD Travel Google sheet. I assemble a verbal or written report to the Deputy Director to ensure the quarterly budget is not exceeded for the fiscal year. Assess vouchers that have been rejected by GSA Travel Office; determine the reason for the rejection and make corrections. I consult with the Travel and Charge Card Program Manager to resolve issues that may require IT access.
- Purchase card holder for the Project Delivery Division. I acquire equipment, supplies and training courses for project delivery division personnel with BA60/61 funds. I use the financial management tool, PEGASYS to process and reconcile all purchase/training requests, and invoice payments. Enter actions into PEGASYS financial reconciliation. Oversee purchasing transactions to reconcile receipt of product or service purchased within a 10-day period. Pull reports and compare the weekly credit card status report with data and/or external reports to detect erroneous data entries. Report to management verbally or in writing the status of the report. Audit billing invoices with transmittal totals to ensure its properly recorded. Ensure purchases and approvals were made in accordance with purchase card program guidelines for purchasing. Advise management and employees regarding processes and procedures for procurement of products or services, i.e., supplies or training. Analyze and pull documents to identify the source of discrepancies and/or errors in billing. Review transactions that have been rejected by an automated system to determine the reason for the rejection.
- I lead and execute customer support team activities such as, PBS's Women in Construction in conjunction with the Federally Employed Women (FEW) and Pep Talk Tuesdays. I have collaborated with a senior level staff member in determining business goals to transform and improve customer satisfaction. Developed a platform motivational discussion about career growth and organizational development, Pep Talk Tuesdays. The Pep Talk initiative has been strong for the last 14 months reaching over 1,000 GSA employees with an average of 100-170 people attending the monthly event. Through this effort I received the 2021 Regional Administrator's Award of Excellence.
- This is a federal job
Education
Technical or occupational certificate - FAC P/PPM Level I
Federal Acquisition Institute
Fort Belvoir, VASome college (no degree) - undefined
Devry University
Decatur, GASome college (no degree) - undefined
Saint Leo University
Saint Leo, FLSkills
Group and individual instruction
Organizations And Affiliations
- American Society of Administrative Professionals, Member
- The National Society of Leadership and Success - Sigma Alpha Pi, Member
Additional Information
Extensive office experience, seeking a role of increased responsibility and authority. Strong communication skills., Performance Awards: 11/24, 11/23, 11/22, 11/21, 10/17, 10/16, 10/15, 10/14, 10/13, 10/12, 10/10, 10/09, 10/08, Special Act or Service Awards: Cash Award - 08/21, 12/10, 12/09; 11/21., Recipient of the Regional Administrator Award of Excellence for Professional Achievement, 2021, Word 2007, PowerPoint, Excel, Access, Comprizon, Pegasys Accounting System, 65 WPM, President, Parent, Teacher, Student Association, Avondale High School, Project Manager, Hands on Atlanta Volunteer Organization, Fundraising Chairperson, Habitat for Humanity - Dekalb, Communications Chair, The Salvation Army Atlanta Peachcrest Corps and Boys & Girls Club, Planned and executed special events for the Mary Kay Foundation., Created an arts program at Peachcrest Elementary., Writer of two vignettes for 'Journey Magazine'., Founder of Jellybean Productions.
Evening Phone
404-759-1869
Job Related Training
- Professional Administrative Certification of Excellence
- Enhancing the Customer Experience
- Purchase Card Training
- Travel Card Training
- Security Awareness and Privacy Training
- Records Management for Everyone
- Section 508 Training on Microsoft Word Accessibility
- Telework Works
- Annual Ethics Training
- IT Security Awareness and Privacy 101 Training
- Electronic Time and Attendance Management System Timekeeper Refresher Training
- Biennial No Fear Act Training
- The Art of Customer Service
- Administrative Management Summit
- Contractor Officer's Representative Level 1
- Project Management
- Event Planning and Coordination
Timeline
Program Specialist
General Services Administration
05.2022 - Current
Clerical Assistant
General Services Administration
01.2008 - 05.2022
Some college (no degree) - undefined
Devry University
Some college (no degree) - undefined
Saint Leo University
Technical or occupational certificate - FAC P/PPM Level I
Federal Acquisition Institute
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