Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Nihipali

Waipahu,HI

Summary

Dynamic customer service professional with a proven track record at Hansen Distribution Group, excelling in order processing and inventory management. Recognized for attention to detail and effective communication, I enhance operational efficiency and support sales growth through insightful reporting and training initiatives. Committed to delivering exceptional service and optimizing supply chain integrity.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Hansen Distribution Group
Pearl City, HI
11.2019 - 03.2025

Answered all incoming calls promptly to ensure effective communication.

Processed orders via email and telephone for efficient order management.

Managed purchase order requests from buyers and vendors to maintain supply chain integrity.

Resolved discrepancies by processing credits in a timely manner.

Assisted transportation department with route planning to enhance delivery efficiency.

Supported sales department by generating reports on sales growth trends.

Provided training for new employees on AS400 system to facilitate onboarding.

Barista

STABUCKS COFFEE COMPANY
Waipio, HI
02.2017 - 01.2023
  • Managed cash register and processed transactions with accuracy and integrity.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Education

High School Diploma -

Waianae High School
Waianae, HI
05-1996

Skills

  • Customer service and support
  • Order processing and inventory management
  • Attention to detail
  • Route optimization
  • Microsoft Outlook proficiency
  • Customer account management
  • Verbal and written communication
  • AS400 system proficiency
  • Salesforce expertise

Timeline

Customer Service Representative

Hansen Distribution Group
11.2019 - 03.2025

Barista

STABUCKS COFFEE COMPANY
02.2017 - 01.2023

High School Diploma -

Waianae High School