Dynamic customer service professional with a proven track record at Hansen Distribution Group, excelling in order processing and inventory management. Recognized for attention to detail and effective communication, I enhance operational efficiency and support sales growth through insightful reporting and training initiatives. Committed to delivering exceptional service and optimizing supply chain integrity.
Answered all incoming calls promptly to ensure effective communication.
Processed orders via email and telephone for efficient order management.
Managed purchase order requests from buyers and vendors to maintain supply chain integrity.
Resolved discrepancies by processing credits in a timely manner.
Assisted transportation department with route planning to enhance delivery efficiency.
Supported sales department by generating reports on sales growth trends.
Provided training for new employees on AS400 system to facilitate onboarding.