Cheryl Norwood
King Of Prussia,PA
Overview
26
26
years of professional experience
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices.
Work History
Discharge Care Coordinator
Baylor Scott and White Regional Medical Center
2023.06 - 2024.08
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Patient Care Technician, Rehab
WakeMed Health
2020.12 - 2023.05
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Care Technician, Emergency Department
BayCare Health System
2018.11 - 2020.06
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Enabled early identification of deteriorating patients through vigilant monitoring leading to prompt intervention from clinical teams.
- Made or received 60-75 calls to and from Dr. offices and staff physicians to coordinate continuing care for patients.
Patient Care Technician, Emergency Department
NYU Medical Center
2017.02 - 2018.05
- Contributed to efficient emergency department operations by effectively prioritizing and managing tasks.
- Managed care for 10-15 ED patients per shift
- Improved patient satisfaction with timely and accurate communication regarding procedures and updates.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered high-quality care to patients in emergency hospital facility.
Administrator Assistant
Vendome Luxury Group (Baume & Mercier)
1999.01 - 2008.05
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Aided in the development of office policies and procedures that led to increased productivity among staff members.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH05.2025
Certification - Social Media And Marketing
Hubspot Academy
Manchester, NH06.2024
Associates of Liberal Arts - Liberal Arts
Southern New Hampshire University
Manchester, NH05.2023
Certified Health And Life Coach -
Health Coach Institute
Boise, ID01.2019
Certified Patient Care Technician (CPCT) -
Daisley School
Brooklyn, NY2008
Skills
- Organizational Skills
- Multidisciplinary team collaboration
- Policy Adherence
- Quality Assurance
- Process Improvements
- Database coordination
- HIPAA Guidelines
- Interdepartmental Collaboration
- Patient Advocacy
References:
Latoyia McDonald
Supervisor, Baylor Scott and White, Plano
601-874-3158
Latoyia.mcdonald@bswheath.org
Dejin Omer
Charge Nurse, Baylor Scott and White, Plano
469-556-0399
DEO5111@BSWHealth.org
Timeline
Discharge Care Coordinator
Baylor Scott and White Regional Medical Center
2023.06 - 2024.08
Patient Care Technician, Rehab
WakeMed Health
2020.12 - 2023.05
Patient Care Technician, Emergency Department
BayCare Health System
2018.11 - 2020.06
Patient Care Technician, Emergency Department
NYU Medical Center
2017.02 - 2018.05
Administrator Assistant
Vendome Luxury Group (Baume & Mercier)
1999.01 - 2008.05
Bachelor of Arts - Psychology
Southern New Hampshire University
Certification - Social Media And Marketing
Hubspot Academy
Associates of Liberal Arts - Liberal Arts
Southern New Hampshire University
Certified Health And Life Coach -
Health Coach Institute
Certified Patient Care Technician (CPCT) -
Daisley School
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