Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Ocampo

Pflugerville,TX

Summary

Detail-oriented and reliable administrative professional with a bachelor’s degree in Business Management and hands-on experience in quality assurance, office support, and customer service. Proven ability maintain accurate records and support daily operations in fast-paced environments. Adept at handling confidential information, reviewing documentation for accuracy, and coordinating between departments. As well as a licensed esthetician with a strong background in retail, bringing excellent interpersonal and communication skills to every role. Committed to maintaining a professional, efficient, and organized workplace.

Overview

7
7
years of professional experience

Work History

Quality Assurance Coordinator

U.S Money Reserve
01.2025 - Current
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
  • Improved product quality by implementing rigorous testing processes and protocols.

Production Technician

Metro Optics
08.2022 - 01.2025
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.

Key Holder/ Beauty Advisor

Sally Beauty
01.2021 - 08.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.


Lead Cashier

American Eagle
05.2018 - 08.2020
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.

Education

Cosmetology License - Esthetics

Avenue Five Institute
Austin, TX
02-2023

BBA - Business Management

Texas State University
San Marcos, TX
05-2022

No Degree - Business Administration

Austin Community College
Austin, TX
05-2018

Skills

  • Documentation management
  • Quality Control & Process Improvement
  • Call Monitoring & Evaluation
  • Customer Service Excellence
  • Report Writing & Documentation
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Attention to Detail
  • Critical Thinking
  • Data Entry & Record-Keeping
  • Time Management
  • Team Collaboration

Timeline

Quality Assurance Coordinator

U.S Money Reserve
01.2025 - Current

Production Technician

Metro Optics
08.2022 - 01.2025

Key Holder/ Beauty Advisor

Sally Beauty
01.2021 - 08.2022

Lead Cashier

American Eagle
05.2018 - 08.2020

Cosmetology License - Esthetics

Avenue Five Institute

BBA - Business Management

Texas State University

No Degree - Business Administration

Austin Community College