Cheryl Oney
Mansfield
Summary
Customer service experience with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Seeking a healthcare position with high standards and impactful results. Skilled in communication, problem-solving, and adaptability with flexible approach to changing needs and commitment to achieving objectives.
Overview
29
29
years of professional experience
Work History
Laboratory Tech
Charles River Laboratories
Ashland, OH
02.2023 - 01.2026
- Preparing and processing samples, ordering and gathering needed supplies, keeping accurate records, maintained a clean laboratory and used my communication skills to keep in contact with staff, study directors both in person and electronically.
Caregiver
10.2017 - 02.2023
- Assisted elderly family members with health care, housework, laundry, lawn care, meal preparation, shopping and transportation.
Call Center Representative
Startek
Mansfield, Ohio
12.2012 - 10.2017
- Answered inbound calls assisting with customer accounts/services by following appropriate policies and procedures.
Branch Manager
Mansfield-Richland Co. Public Library
Plymouth, Ohio
10.2001 - 09.2012
- Managed branch/staff, assisted library patrons with research materials, handled new/old library materials, created schedules and spreadsheets for statistical analysis.
Garden Department Manager
Kmart
Ashland, Ohio
01.1999 - 10.2001
- Managed garden department by assisting customers, ordered/restocked merchandize and plant care.
Administrative Assistant
The Ohio State University
Columbus, Ohio
01.1997 - 01.1999
- Organized files, compiled research, and prepared records for publication.
Education
Bachelor of Science - Agronomy
The Ohio State University
01.2001
Skills
- Interpersonal and written communication
- Active listening
- Critical thinking
- Data entry
- Microsoft outlook
- Information security
- Customer service
- Microsoft Excel
- Documentation
Timeline
Laboratory Tech
Charles River Laboratories
02.2023 - 01.2026
Caregiver
10.2017 - 02.2023
Call Center Representative
Startek
12.2012 - 10.2017
Branch Manager
Mansfield-Richland Co. Public Library
10.2001 - 09.2012
Garden Department Manager
Kmart
01.1999 - 10.2001
Administrative Assistant
The Ohio State University
01.1997 - 01.1999
Bachelor of Science - Agronomy
The Ohio State University