Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Cheryl OWENS

Ravenna,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Professional Development Training Specialist

Hattie Larlham Center
Mantua, Ohio
01.2020 - Current
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Balanced competing priorities through deliberate project and time management practices.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Instructed students on the proper techniques for administering first aid in emergency situations.
  • Maintained a safe and orderly learning environment for all students.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Designed and developed training materials for new employees in the organization.
  • Provided feedback on employee performance based on observed results during training sessions.

Professional Development Records Coordinator

Hattie Larlham Center
Mantua, OH
04.2018 - 01.2020
  • Organized and filed paper and digital records in an orderly manner.
  • Generated reports for management on a regular basis.
  • Conducted research to verify accuracy of data entered into records system.
  • Prepared periodic audit reports to ensure compliance with regulations.
  • Analyzed existing processes and developed new strategies to improve efficiency.
  • Responded promptly to inquiries regarding stored information.
  • Ensured all archived materials are properly labeled and indexed.
  • Performed quality control checks on newly entered data prior to filing.
  • Managed the destruction of outdated or obsolete documents according to policy guidelines.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Retrieved documents and files from records rooms and online databases.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.

Direct Support Professional

Hattie Larlham Center
Mantua, Ohio
11.2015 - 04.2018
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted individuals in learning and developing new skills.
  • Tracked and reported clients' progress based on observations and conversations.

Floor Support

DIRECTV
Youngstown, Ohio
01.2012 - 11.2015
  • Conducted customer surveys to determine satisfaction levels and identify opportunities for improvement.
  • Developed and implemented retention strategies to improve customer loyalty and reduce churn rate.
  • Created training materials and provided on-site training to ensure that customer service standards were met.
  • Collaborated with sales team to develop cross-selling campaigns focused on increasing revenue from existing customers.
  • Managed a team of Customer Retention Representatives responsible for resolving escalated customer inquiries.
  • Leveraged CRM software to track customer interactions across multiple channels such as phone calls, emails, and social media messages.
  • Researched competitors' pricing models and developed strategies for keeping customers satisfied at lower costs.
  • Trained staff on how best to interact with customers in order to build relationships and strengthen brand loyalty.
  • Provided weekly reports summarizing key performance indicators related to customer retention activities.

ARMY Officer

ARMY
Columbia, SC
03.2009 - 01.2012
  • Provided guidance to subordinates in order to maximize efficiency and effectiveness in accomplishing tasks.
  • Maintained a high level of physical fitness through regular exercise regimens.
  • Implemented policies designed to improve morale among troops while maintaining discipline.
  • Trained, coached and mentored military units to improve readiness and training.
  • Facilitated route clearance for visits from high-ranking officials.
  • Requisitioned, received and properly stored unit equipment and supplies.

Education

High School Diploma -

Newton Falls High School
Newton Falls, OH
05-2009

Skills

  • Customer Relations
  • Quality Assurance
  • Emergency Response
  • Supply Management
  • Proficient in Excel
  • Proficient in Word
  • Project Planning
  • Quality Assessment
  • Documentation Management
  • Professional Demeanor
  • Multitasking
  • Organizational Skills
  • Adaptability and Flexibility
  • Professionalism
  • Problem-solving abilities
  • Interpersonal Communication
  • Time management abilities
  • Data Analysis
  • Task Prioritization
  • Team building

Certification

  • AHA Heart Saver Instructor
  • Crisis Intervention Instructor
  • AHA Heart Code BLS Instructor
  • Initial Physical/Psychological Management Instructor

Languages

French
Limited
Spanish
Limited

Accomplishments

  • STAR award 2016
  • Goodwill Employee of Distinction recommendation and honoree

Affiliations

  • Window shopping
  • Cleaning
  • Party Planning
  • History Buff

References

References available upon request.

Timeline

Professional Development Training Specialist

Hattie Larlham Center
01.2020 - Current

Professional Development Records Coordinator

Hattie Larlham Center
04.2018 - 01.2020

Direct Support Professional

Hattie Larlham Center
11.2015 - 04.2018

Floor Support

DIRECTV
01.2012 - 11.2015

ARMY Officer

ARMY
03.2009 - 01.2012

High School Diploma -

Newton Falls High School

Similar Profiles

CREATE PROFILE
Cheryl OWENS