Cheryl Owens
Salem,VA
Summary
Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.
Overview
19
19
years of professional experience
Work History
Senior Property Manager
Mangement Services Corporation, Inc.
Salem, VA
08.2024 - Current
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Negotiated contracts with vendors for the maintenance of properties.
- Drafted leases and other legal documents associated with renting out properties.
- Oversaw daily operations, maintenance, and administration of various properties.
Property/Office Manager
W.E. Cundiff Realtors
Vinton, VA
05.2006 - 08.2024
- Coordinated maintenance and repair requests with the maintenance department, and contacted contractors for bid proposals.
- Inspected property every week, took pictures and wrote reports regarding findings for submission to the owners.
- Directed collection of more than $100,000 in monthly income, with consistently high payment rates.
- Negotiated with outside contractors
- Directed sales and marketing plans to maximize rental income, and increase occupancy rates.
- Reviewed all leases to guarantee proper level of service for tenants.
- Oversaw tentative and vendor charting, including data entry and administrative duties regarding insurance, billing, and accounts receivable.
- Organized financial information and modeled data for trend forecasting.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Oversaw general ledgers, accounts receivable and payable, payroll processing and reporting.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
High School Diploma -
Northside High School
Roanoke, VA06-1987
Business Administration
Virginia Western Community College
Roanoke, VACAM (Certified Apartment Manager)
National Apartment Association
NALP (National Apartment Leasing Professional)
National Apartment Association
Skills
- Property management software expertise
- Human resources strategies
- Data management systems proficiency
- Self-directed work ethic
- Task prioritization abilities
- Coaching and training methodologies
- Professional presentation skills
- Expense reporting proficiency
- Accounts receivable/payable knowledge
- Customer relationship management skills
- Project coordination abilities
- detail-oriented mindset
- Customer service focus
- Leasing and market insights
- Commercial real estate expertise
- Multi-family housing management
- Budgeting skills
- Financial reporting capabilities
Timeline
Senior Property Manager
Mangement Services Corporation, Inc.
08.2024 - Current
Property/Office Manager
W.E. Cundiff Realtors
05.2006 - 08.2024
High School Diploma -
Northside High School
Business Administration
Virginia Western Community College
CAM (Certified Apartment Manager)
National Apartment Association
NALP (National Apartment Leasing Professional)
National Apartment Association
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