Cheryl Owens
Palm Bay,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Independent Contractor
Field National
Palm Bay, Florida
06.2022 - 06.2023
- Completed field service work orders at client sites for Field Nation assignments.
- Inspected equipment and verified service requirements before starting each task.
- Troubleshot hardware and connection issues using standard diagnostic procedures.
- Installed and replaced devices according to client and Field Nation instructions.
- Communicated with dispatch and clients to confirm access and schedule details.
- Documented completed repairs and reported unresolved issues to support teams.
- Managed quality control and maintained high level of customer satisfaction.
Housekeeper
Self Employed
West Chicago, Illinois
02.1995 - 10.2017
- Cleaned homes using employer cleaning standards and scheduled service plans.
- Sanitized kitchens, bathrooms, and high-touch surfaces with approved products.
- Dusted furniture, blinds, baseboards, and decorative surfaces with care.
- Vacuumed carpets, rugs, and upholstery to maintain orderly living spaces.
- Mopped floors and polished hard surfaces across assigned rooms.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Applied approved cleaning chemicals at appropriate dilutions for effective sanitation. and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Education
Glenbard North High School
Carol Stream, ILSome College (No Degree) - Business
College of DuPage
Glen Ellyn, ILSkills
- Field service management
- Technical Troubleshooting
- Field diagnostics
- Work order management
- Project Coordination
- Detail orientation
- Problem solving
- Effective communication
- Customer service
Timeline
Independent Contractor
Field National
06.2022 - 06.2023
Housekeeper
Self Employed
02.1995 - 10.2017
Glenbard North High School
Some College (No Degree) - Business
College of DuPage