Cheryl Palmer
Fishers,IN
Summary
With over 26 years of experience as an accomplished Account Manager, consistently excelling in developing and maximizing client relationships. Dedication to building and retaining accounts through attentive service and support, resulting in a proven track record of client engagement, retention, and growth. Possess expertise in marketing strategies, product promotion, and a deep understanding of clients' needs, goals, and pain points. Stays ahead of emerging market trends to identify revenue opportunities and consistently capitalize on these insights for outstanding results.
Overview
26
26
years of professional experience
Work History
Client Executive
Unit4
04.2022 - 01.2024
- Established relationship with C-level Executives within territory
- Built Executive Sponsorship Bridges
- Collaborated closely with financial leadership to achieve strategic goals and drive financial performance
- Appointed mentor the new Associate Client Executives
- 2022 82% of quota attainment (prorated)
- 2023 96% of quota attainment
- 2024 101% of quota attainment.
- Led cross-functional teams to develop innovative strategies, driving business growth and profitability.
- Established a reputation for exceptional problem-solving abilities by resolving complex issues that resulted in enhanced customer loyalty.
- Streamlined internal processes for increased efficiency and improved client experiences.
- Continuously monitored industry trends to identify emerging markets or technologies offering potential new business opportunities.
- Played an instrumental role in increasing overall company profits via upselling additional services or products when appropriate during client interactions.
- Built long-lasting partnerships through effective networking and relationship management skills.
- Implemented customer feedback systems to continually improve service delivery and exceed expectations.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services while maintaining high levels of satisfaction.
- Collaborated with internal departments to create integrated solutions that addressed complex client challenges effectively.
- Delivered consistent, high-quality service to ensure client satisfaction and retention.
- Enhanced client relationships by identifying their needs and providing tailored solutions.
- Developed comprehensive account plans to optimize resources and drive successful outcomes for both clients and the organization.
- Maintained and managed existing accounts by obtaining a deep understanding of my clients needs and creating an appropriate and timely plan to help them achieve their goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
Client Executive
Cornerstone OnDemand
05.2018 - 04.2022
- President’s Club 2019
- President’s Club 2020
- Maintained a 96.3% client retention rate
- Educated and challenged clients to envision new possibilities and more efficient technology systems
- Partnered with C-Level executives to understand their business initiatives and deliver new SaaS talent management solutions that helped them achieve short- and long-term goals.
- Presented compelling sales pitches that demonstrated the value of our offerings in meeting client objectives successfully.
- Played an instrumental role in increasing overall company profits via upselling additional services or products when appropriate during client interactions.
- Built long-lasting partnerships through effective networking and relationship management skills.
- Negotiated profitable contracts with key clients, securing long-term revenue streams for the company.
- Implemented customer feedback systems to continually improve service delivery and exceed expectations.
- Enhanced client relationships by identifying their needs and providing tailored solutions.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Sr. Associate Client Executive
Cornerstone OnDemand
10.2015 - 05.2018
- ACE Presidents Club 2016
- ACE of the quarter Q3 2017
- Worked closely with clients at the C Suite level to understand their business needs and consulted with them on best Talent Management practices
- Consulted with clients as to what new products would help them achieve their business initiatives
- Became the face of Cornerstone to clients; giving them a main point of contact to work with
- Self-appointed mentor to new hire Client Executives.
Corporate Account Development
Cornerstone OnDemand
09.2012 - 10.2015
- Consistent leader of pipeline revenue producer
- Ranked 2 of 6
- Achieved bonus multiplier in my second quarter of employment
- Achieved bonus multiplier in my fourth quarter of employment
- 4.2 million dollars in revenue for the Great Lakes team in 1st year
- Developed handoff workflow template from CAD to RSM
- Self-appointed mentor to new hire CAD’s
- Collaborate with sales reps on best approach of presentation and style based on client’s needs.
Director – Business Development
HR Partnerships
10.2011 - 09.2012
- Sourced and closed largest client and ongoing revenue stream to date
- Hired, trained, and developed 3 sales professionals
- Sourced and implemented Salesforce.com as CRM
- Created local marketing campaign
- 53% sales revenue growth over previous year.
Account Manager
Paycor Payroll Services
06.2007 - 10.2011
- FY 10: Ranked 1st out of 7 in local office, Ranked 12th out of 74 total reps
- FY 09: Ranked 1st out of 3 in local office, Ranked 11th out of 62 total reps
- FY08: Ranked 2nd out of 5 in local office, Ranked 14th out of 71 total reps
- FY07: Ranked 2nd out of 6 in local office, Ranked 5th out of 45 total reps
- Sales Kick Off 2008 Won Best Practices Award
- Selected as 1 of 3 sales representatives with the best sales approach to Centers of Influence and Channel sales to create and implement training videos, as well as instruct new hires during orientation/ training
- Earned banker and CPA referrals by building professional relationships through consulting on best payroll practices and keeping territory abreast of new compliance regulations, new and best payroll practices
- Raised territory bank referring ratio from 1/13.5 to 1/2.3, while maintaining company goal of appointments
- 92% of new business was generated from Centers of Influence
- Earned additional territory due to previous territory growth
- Appointed as office mentor for new hires.
Account Representative
Calderon Textiles
05.2000 - 06.2007
- FY06: Ranked 2nd out of 9
- FY05: Ranked 3rd out of 10
- FY04: Ranked 3rd out of 13
- FY03: Ranked 4th out of 13
- Gained the $1,000,000.00 Certificate
- Built professional relationships with clients to earn repeat and additional business
- Conducted educational in-services to clients and prospects
- Ranked 2nd out of 13 at capital expenditure projects, ranging from furniture to hospital beds to décor
- Promoted 3 times to higher volume territories, due to sales growth
- Maintained excellent customer service rating
- Lead Healthcare division in gross profit 5 of the past 6.5 years
- Appointed as the liaison between marketing and sales
- Representative and Project Manager for select National tradeshows.
Branch Manager
Enterprise Rent-A-Car
10.1997 - 05.2000
- Increased operating profit by over 18% (from 1997 to 1998)
- 30% Fleet growth to one of the largest fleets in the state
- Branch routinely averaged 98% customer satisfaction rating
- Employee development – promoted all employees to the next level or further within goal of 6 months
- Minimized branch expenses by 11%
- Excelled at delegating tasks to fit employee comprehension and ability
- Exceeded branch goals through employee training and development to help each employee exceed their respective goals.
Education
Bachelor of Science in Marketing -
Ball State University
Muncie, IN06.1997
Skills
- Client Experience and Services
- Client Relationship Building & Management
- Account Management
- Customer Engagement & consultations
- Client Retention Strategies
- Portfolio Management
- Product Promotion
- Service Level Agreements
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Goal Setting and Achievement
- Interpersonal Skills
- Analytical Thinking
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Goal Setting and Achievement
- Interpersonal Skills
- Analytical Thinking
References
Available upon request
Timeline
Client Executive
Unit4
04.2022 - 01.2024
Client Executive
Cornerstone OnDemand
05.2018 - 04.2022
Sr. Associate Client Executive
Cornerstone OnDemand
10.2015 - 05.2018
Corporate Account Development
Cornerstone OnDemand
09.2012 - 10.2015
Director – Business Development
HR Partnerships
10.2011 - 09.2012
Account Manager
Paycor Payroll Services
06.2007 - 10.2011
Account Representative
Calderon Textiles
05.2000 - 06.2007
Branch Manager
Enterprise Rent-A-Car
10.1997 - 05.2000
Bachelor of Science in Marketing -
Ball State University
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