Cheryl Pape
Greenfield,WI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Certified Clinical Medical Assistant
Ascension WI
12.2013 - Current
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by providing efficient and compassionate care during medical appointments.
- Collaborated with healthcare team members to provide comprehensive care, resulting in improved patient outcomes.
- Administered medications and vaccinations according to prescribed guidelines, maintaining safety standards at all times.
- Conducted diagnostic tests, such as EKGs and lab work, contributing to accurate diagnoses and treatment plans.
- Maintained a clean and organized work environment to uphold infection control standards and promote patient comfort.
- Prepared examination rooms prior to appointments with appropriate supplies, ensuring smooth transitions between patient visits.
- Answers telephone, screens calls and provides information to patients and other callers
- Registers patients, obtains and enters all necessary demographic and insurance information to ensure accurate billing and ensures insurance eligibility is verified prior to the visit
- Screens patients for referrals to Financial Advocate (un- or underinsured) or Oncology Social Worker for transportation needs
- Documents clear, concise and appropriate messages to ensure provider and co-workers comprehension
- Responds effectively, handles multiple priorities and meets deadlines
- Communicates effectively with all patients, families and customers to exceed expectations
- Promotes and maintains excellence in our patient and family experience
Education
No Degree - Certificate in Medical Assistant
Concordia University Wisconsin
Mequon, WI06.2013
Skills
- Specimens Collection and Processing
- Vital Signs Monitoring
- Appointment Setting
- Patient Assessment
- HIPAA Compliance
- Vital Sign Monitoring
- Patient Scheduling
- Patient Care Coordination
- Medical History Recording
- Adaptable and Flexible
- Physician Support
- Medical Terminology
- Clinical Documentation
Timeline
Certified Clinical Medical Assistant
Ascension WI
12.2013 - Current
No Degree - Certificate in Medical Assistant
Concordia University Wisconsin
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