Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Parks

Rohnert Park,CA

Summary

I am currently an enthusiastic fulfillment associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 10 - 40 pounds.

In my government positions I was a well-qualified admin professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

I was a community-oriented comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping a safe and secure work environment. Proactive about using proper protocols while on duty and interacting with community contacts.

I was also a committed public servant who displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserving public safety.

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

48
48
years of professional experience

Work History

Retail Fulfillment Associate

Macy's
10.2021 - Current
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
  • Strengthened supply chain efficiency by promptly reporting any discrepancies or issues to supervisors for timely resolution.
  • Provided excellent customer service with prompt communication regarding order updates or concerns when necessary.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Optimized storage space utilization through strategic placement of products in designated areas according to size, weight, and frequency of use.
  • Proactively identified opportunities for process improvements that led to increased warehouse productivity levels.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Expedited order returns processing while minimizing losses through careful inspection, accurate documentation, and efficient processing procedures.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted customers and directed to requested products.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Prepared and checked outbound shipments for accuracy.
  • Greeted store customers and discussed needs.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Worked with customers to pack items according to specific desires and requirements.
  • Maintained store assets with effective loss prevention strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Pre-assembled containers to be easily selected by packing associates.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.

Holiday Recovery Champion

Macys Department Store
11.2022 - 01.2023
  • Promoted a positive atmosphere through friendly interactions with customers and coworkers.
  • Maintained cleanliness of the store area, keeping it presentable and inviting for customers.
  • Contributed to team success by consistently meeting or exceeding performance goals.
  • Assisted in training new employees on company policies, procedures, and best practices.
  • Supported store promotions and marketing initiatives to drive sales and increase brand awareness.
  • Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
  • Collaborated with fellow team members to create a seamless guest experience from start to finish.
  • Assisted in creating an attractive visual presentation of merchandise items on display counters.
  • Maintained counter areas in neat and clean fashion.
  • Enhanced customer satisfaction by efficiently processing and addressing concerns in a timely manner.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Intermittent Home Caregiver

Self-employeed
05.2021 - 11.2021
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted patient with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Prepared nutritious meals according to dietary restrictions, supporting patients overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Built strong relationships with patient to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored patients overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with patient and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.

Private Home Caregiver

Self-employeed
05.2013 - 11.2017
  • Enhanced patient comfort by providing compassionate and attentive care in a private home setting.
  • Promoted independence and wellness for patient through personalized daily living assistance and support.
  • Ensured safety of patient by diligently following care plans, monitoring health conditions, and reporting changes to healthcare professionals.
  • Increased patient satisfaction with tailored activities and companionship, fostering positive relationships and trust.
  • Assisted patient with mobility challenges, utilizing adaptive equipment and techniques to promote safe movement within the home environment.
  • Facilitated effective communication between client, family members, and healthcare providers to maintain continuity of care.
  • Improved overall quality of life for clients by addressing their physical, emotional, social, and cognitive needs in a holistic manner.
  • Prepared nutritious meals according to individual dietary requirements while considering preferences for taste and presentation.
  • Maintained clean and organized living spaces for patient well-being and peace of mind.
  • Developed and maintained strong rapport with client through active listening skills, empathy, patience, and humor when appropriate.
  • Managed household tasks efficiently such as laundry, light housekeeping duties relating to the client''s immediate environment without compromising quality of care provided to the client.
  • Conducted regular assessments on client's well-being through structured evaluations ensuring that any concerning observations were promptly reported.
  • Delivered exceptional patient-centered care by responding promptly to emergencies providing timely assistance.
  • Collaborated with multidisciplinary healthcare teams to optimize care plans and adapt strategies as needed for maximum client benefit.
  • Maintained client confidentiality and privacy in accordance with HIPAA regulations and professional standards of practice.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with daily living activities, running errands, and household chores.
  • Recorded status and duties completed in logbooks for management.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Voluntary Service Program Specialist

Department Of Veteran Affairs
08.2008 - 05.2013
  • Enhanced program efficiency by streamlining processes and implementing innovative strategies.
  • Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
  • Increased volunteer engagement by developing targeted communication materials and conducting regular meetings.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among volunteers, staff and veterans.
  • Built strong relationships with external service organizations to secure resources and support necessary for VA program success.
  • Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
  • Maintained detailed reports, showcasing program successes and areas for improvement to senior leadership.
  • Managed budgets effectively, ensuring optimal allocation of resources across various projects within the program portfolio.
  • Led a cohesive team of Volunteer Service Organizations in executing tasks according to established timelines and milestones to achieve both VA and private organizations goals to benefit veterans.
  • Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
  • Expanded the scope of existing programs by identifying opportunities for growth through market research and client feedback analysis.
  • Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
  • Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
  • Collaborated with internal marketing teams to develop promotional materials that increased visibility and awareness about ongoing initiatives.
  • Created comprehensive presentations to share program updates with stakeholders, fostering transparency and promoting open dialogue about project status.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Planned and executed meetings to connect organizational representatives, community members and VA Staff and management.
  • Interviewed and recommended volunteer members for hire.
  • Coordinated communication among associations, allies, and members to make connections between the veterans.
  • Determined customer needs and developed program initiatives according to preferences.
  • Monitored employee work and developed improvement plans for volunteers.
  • Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
  • Oversaw appointment scheduling, payroll following VA protocol and financial reimbursement of expenditures following general post funds policies.
  • Developed, coordinated administered VA volunteer opportunities and programs.
  • Developed and maintained relationships with external partners to facilitate VA program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Tracked and reported expenses accurately to manage program budgets.
  • Organized and managed program development from conception through successful execution.
  • Developed program marketing and outreach strategies to increase VA voluntary awareness and attract new participants.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
  • Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
  • Designed program implementation and maintenance plan.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Monitored progress towards service plan goals.
  • Developed and maintained accurate records of programs and services.
  • Provided support to social service clients in navigating available resources.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Developed and implemented strategies to enhance quality of and Voluntary Service and social services.
  • Monitored and evaluated impact of social services on community.
  • Developed and implemented programs to engage and empower underserved populations.
  • Coordinated with state and local government to refer resources to veterans.
  • Participated in meetings with Veterans Service Organizations to discuss VA program objectives and strategies.

Engineering Program Support Admin

VA Medical Center
07.1984 - 05.2013
  • Facilitated knowledge transfer sessions among team members for increased efficiency in task completion across different departments.
  • Developed a comprehensive training program for new hires within the engineering department, resulting in faster integration into ongoing projects and increased overall team productivity.
  • Achieved defined cost, schedule and performance requirements of project.
  • Fostered teamwork and strove to maintain environment of collaboration, openness, trust and performance.
  • Elevated sense of priority, urgency and problem solving to respect key deliverables.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Presented project information and status updates to customers and fielded concerns.
  • Promoted a positive environment by fostering respectful relationships with VA staff.
  • Implemented differentiated instruction techniques to cater to the diverse learning needs of all VA staff.
  • Assisted in the development of new curriculum materials, aligning content to adhere to engineering objectives.
  • Improved response times by efficiently prioritizing and dispatching trouble emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Minimized potential conflicts between responding units by actively monitoring resources allocation.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Sent out staff to locations, based needs and worker availability.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Managed customer accounts and invoicing.
  • Utilized customer feedback to improve customer service.
  • Developed and implemented customer service policies and procedures.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Increased employee satisfaction with constructive performance evaluations and targeted feedback.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
  • Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Championed diversity initiatives within the department, promoting an inclusive work environment where all employees felt valued and respected.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Reported safety and fire hazards observed on routine patrols and during inspections.
  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Secretary

VA Medical Center
04.1982 - 05.1984
  • Facilitated communication between departments for improved collaboration and project success.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • established first word processing for department including software programs for data entry tasks that increased accuracy while minimizing errors.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.

Word Processing Supervisor

Department Of Labor - OWCP
04.1977 - 04.1984
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Florist Intern

Thatcher's Flower & Gifts
03.1976 - 04.1977
  • Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
  • Increased sales revenue with exceptional customer service and upselling techniques.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
  • Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
  • Improved profitability by effectively managing inventory levels to minimize waste while meeting demand for popular products.
  • Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
  • Built strong relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Expanded product offerings based on market trends and client feedback to maintain relevance in the industry.
  • Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
  • Achieved greater accuracy in fulfilling orders by confirming details with customers before beginning work on their request.
  • Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Nurtured flowers to maintain quality and promote longevity.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Provided customers with care directions for flower arrangements.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Interacted with customers by phone, or in-person to provide information.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.

Education

Associate of Science - Horticultural Science - Retail Floristry

City College of San Francisco
San Francisco, CA

Skills

  • Product Packaging
  • Shipment Preparation
  • Customer Service
  • RFID Tracking
  • Order Picking
  • Fulfillment Processing
  • Hazardous Material Disposal
  • Pulling and Preparing Orders
  • Safety Regulations Adherence
  • Shipment Receiving
  • Friendly and Courteous
  • Relationship Building
  • Sorting and Organizing
  • Product Picking
  • Willing to Learn
  • Stock Replenishment
  • Team Leadership
  • Punctual and Reliable
  • Flexible Schedule
  • Detail Oriented
  • Order Picking Skills
  • Excellent Communication
  • Teamwork and Collaboration
  • Work Prioritization
  • Correct Labeling
  • Quality Control
  • Time Management
  • Decision Making
  • Computer Literacy
  • Equipment Maintenance
  • Barcode Scanning
  • Continuous Improvement
  • Adaptability
  • Product Knowledge
  • Conflict Resolution
  • Packing Efficiency
  • Attention to Detail
  • Multitasking
  • Organizational Skills
  • Problem Solving
  • Order Fulfillment
  • Packing and Shipping
  • Organization and Categorization
  • Data Entry
  • Work Area Maintenance
  • Data Processing
  • Interdepartmental Communication
  • Product Signage and Labeling
  • Customer Relationships
  • Storage Organization
  • Purchase Order Review
  • Goal Setting and Prioritization
  • Merchandising and Display
  • Dependable and Reliable
  • Trend Analysis
  • Decision-Making
  • Records Updating
  • Report Generation
  • Retail Merchandising

Timeline

Holiday Recovery Champion

Macys Department Store
11.2022 - 01.2023

Retail Fulfillment Associate

Macy's
10.2021 - Current

Intermittent Home Caregiver

Self-employeed
05.2021 - 11.2021

Private Home Caregiver

Self-employeed
05.2013 - 11.2017

Voluntary Service Program Specialist

Department Of Veteran Affairs
08.2008 - 05.2013

Engineering Program Support Admin

VA Medical Center
07.1984 - 05.2013

Secretary

VA Medical Center
04.1982 - 05.1984

Word Processing Supervisor

Department Of Labor - OWCP
04.1977 - 04.1984

Florist Intern

Thatcher's Flower & Gifts
03.1976 - 04.1977

Associate of Science - Horticultural Science - Retail Floristry

City College of San Francisco

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Cheryl Parks