Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
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Cheryl Parsons

Cheryl Parsons

Intake Coordinator
Naples,FL

Summary

Dynamic Intake Coordinator at Bear River Health with expertise in insurance verification and patient scheduling. Proven ability to enhance patient satisfaction through meticulous data entry and effective communication. Recognized for reducing errors and fostering a supportive environment, ensuring compliance with HIPAA regulations and 42 CFR regulations while delivering exceptional service.

Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Bear River Health
01.2019 - Current
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Enhanced patient satisfaction with timely and accurate information during the intake process.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
  • Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.

Cook

Bear River Health
06.2017 - 01.2019
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Planned menus for different events, seasons and customer requests.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
  • Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.

Server/Head Bartender

Boyne USA
01.2005 - 09.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Education

Associate of Science - Care of Hair, Skin, Nails, And Makeup

Northern Cosmetology School
Petoskey, MI
09-2014

No Degree - General Studies

North Central Michigan College
Petoskey, MI
09-1993

Skills

  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Scheduling appointments
  • Patient scheduling
  • Confidentiality
  • Charting and clinical documentation
  • Data entry

Certification

  • Providing Michigan Practices.

Skills

I am writing to highlight my skills and experiences, which I believe would be valuable in this role. My experience includes:

* Successfully managing schedules, appointments, and multiple priorities.

* Effectively managing household finances and resources.

* Addressing various challenges and making crucial decisions.

* Communicating effectively with a diverse range of individuals.

* Demonstrating patience and adaptability in dynamic environments.

* Successfully handling numerous tasks simultaneously, including meal preparation and creative cooking.


Timeline

Intake Coordinator

Bear River Health
01.2019 - Current

Cook

Bear River Health
06.2017 - 01.2019

Server/Head Bartender

Boyne USA
01.2005 - 09.2015

Associate of Science - Care of Hair, Skin, Nails, And Makeup

Northern Cosmetology School

No Degree - General Studies

North Central Michigan College

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