Cheryl Parsons
Intake Coordinator
Naples,FL
Summary
Highly detail-oriented and accountable professional with eight years experience in healthcare administration, specialized in the sole management of all private pay client accounts. Proven ability to oversee end-to-end billing, patient relations, and financial record-keeping, ensuring operational efficiency and full regulatory compliance
Dynamic Intake Coordinator at Bear River Health with expertise in insurance verification and patient scheduling. Proven ability to enhance patient satisfaction through meticulous data entry and effective communication. Recognized for reducing errors and fostering a supportive environment, ensuring compliance with HIPAA regulations and 42 CFR regulations while delivering exceptional service.
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
21
21
years of professional experience
15
15
Certification
7
7
years of post-secondary education
Work History
Intake Coordinator
Bear River Health
06.2017 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Cultivated supportive atmosphere for patients and their families during intake process, fostering sense of community.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Monitored patient eligibility for services, ensuring compliance with insurance requirements and policies.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
Server/Head Bartender
Boyne USA
01.2005 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Associate of Science - Care of Hair, Skin, Nails, And Makeup
Northern Cosmetology School
Petoskey, MI 01.2011 - 03.2012
AS - General Studies
North Central Michigan College
Petoskey, MI 01.1992 - 05.1995
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Scheduling appointments
- Patient scheduling
- Confidentiality
- Charting and clinical documentation
- Data entry
Multitasking and organization
Handling complaints
Decision-making
Schedule coordination
Teamwork
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Reliability
Goal-oriented mindset
Analytical thinking
Recordkeeping
Sales strategies
Sales expertise
Contract preparation
Customer service
Records management
Sales closing
Closing talents
Certification
- Providing Michigan Practices.
Skills
I am writing to highlight my skills and experiences, which I believe would be valuable in this role. My experience includes:
* Successfully managing schedules, appointments, and multiple priorities.
* Effectively managing household finances and resources.
* Addressing various challenges and making crucial decisions.
* Communicating effectively with a diverse range of individuals.
* Demonstrating patience and adaptability in dynamic environments.
* Single-Handedly managed all private pay accounts at Bear River Health
for the facility, overseeing the entire billing lifecycle from intake to payment.
*Administered comprehensive financial operations for all private pay treatments, ensuring 100% accuracy in billing and compliance with all the financial regulations.
*Oversaw the entire private pay process, including client communication, treatment cost explanation, payment processing, and records management, with zero discrepancies.
* Resolved all client billing inquiries and concerns, consistently maintaining a high level of professional customer service and a high percentage of client satisfaction rate.
*Executed all financial transactions related to private pay clients, including processing payments and managing accounts receivable, contributing to the facility's strong financial health.
Timeline
Intake Coordinator
Bear River Health
06.2017 - Current
Associate of Science - Care of Hair, Skin, Nails, And Makeup
Northern Cosmetology School
01.2011 - 03.2012
Server/Head Bartender
Boyne USA
01.2005 - 09.2015
AS - General Studies
North Central Michigan College
01.1992 - 05.1995