Cheryl Pasionek
Mesa,AZ
Summary
Dynamic and results-oriented Medical Office Manager with a proven track record at Naturopathic Medical Center, showcasing exceptional HIPAA regulation knowledge and empathetic leadership. Expert in enhancing patient care through effective multitasking and organizational skills. Achieved significant improvements in patient satisfaction and operational efficiency, demonstrating a strong work ethic and attention to detail.
Overview
16
16
years of professional experience
Work History
Medical Office Manager
Naturopathic Medical Center
06.2023 - Current
- Maintain strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitate communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Create and manage electronic patient records, encompassing data entry and administrative functions related to scheduling, preparing bills and collecting payments.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Maintain inventory and order supplies to keep front office functioning smoothly.
- Participate in marketing presentations and networking events to grow the satellite clinic patient base.
Office Manager
Victory Energy Wellness Center
05.2018 - 05.2023
- Expertly managed multi-line phone system, walk-ins, scheduling, and traffic flow for six providers.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established and implemented effective workplace procedures to improve efficiency.
- Promoted high patient/client satisfaction by resolving problems quickly and efficiently with professional and friendly service to increase patient/client retention.
- Completed patient/client intake, check out, and processed cash and credit card payments.
Front Office Administrative Assistant
Brimhall Wellness Center
02.2013 - 05.2018
- Developed positive relationships with patients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Safeguarded company information by maintaining strict confidentiality in all matters related to patient accounts and internal operations.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Assisted in increasing sales leads through diligent customer service and timely follow-up on inquiries.
- Coordinated patient scheduling, check-in, check-out, and payments for multiple providers.
- Completed clerical duties and tasks for optimal office efficiency.
- Managed inventory, ordered supplements, and restocked.
Medical Front Desk Administrative Assistant
RePower Medical Clinic
03.2008 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Performed various administrative tasks including scheduling, processing payments, filing, etc.
Education
High School Diploma -
Washington Park High
Racine, WISkills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Organization
- Excellent verbal and written communication
- Empathetic Leader
- Learning Agility
- Independent Worker
- Attention to Detail
Timeline
Medical Office Manager
Naturopathic Medical Center
06.2023 - Current
Office Manager
Victory Energy Wellness Center
05.2018 - 05.2023
Front Office Administrative Assistant
Brimhall Wellness Center
02.2013 - 05.2018
Medical Front Desk Administrative Assistant
RePower Medical Clinic
03.2008 - 02.2013
High School Diploma -
Washington Park High
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