Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Patterson

McDonough,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Senior Regional Operations Administrator

FedEx Express
02.2004 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Handled approval of all employee hiring requests.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Manage the flow of information to 15 locations across the Southern Region United States regarding status of customer orders and deliveries, follow-up service, between the service center and final destination of packages.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Served as Liaison between departments, fostering open communication channels that improved overall organizational function.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Generate reports to suggest corrective actions and process improvements.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
  • Maintained database systems to track and analyze operational data.



Operations Manager

FedEx Express
05.1999 - 02.2004
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed operation consisting of over 40 pickup routes from various customer locations.

Team Leader

FedEx Express
11.1997 - 05.1999
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Gathered, organized and input information into digital database.
  • Led team of employees responsible for the timely loading and departure of over 40 truck routes and 3 aircraft destined for various customer locations across the country.

Package Handler

FedEx Express
12.1996 - 11.1997
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Helped train new employees in safe practices and warehouse procedures.

Education

MBA - General Management

Dowling College
Oakdale, NY
02.2004

Bachelor of Arts - Criminal Justice

Illinois State University
Normal, IL
05.1995

Skills

  • Customer Service
  • Attention to Detail
  • MS Office
  • Documentation And Reporting
  • Team Building and Leadership
  • Decision-Making
  • Work Planning and Prioritization
  • Deadline Adherence
  • Budget Management
  • Operations Management
  • Executive Support
  • Operations Oversight

Timeline

Senior Regional Operations Administrator

FedEx Express
02.2004 - Current

Operations Manager

FedEx Express
05.1999 - 02.2004

Team Leader

FedEx Express
11.1997 - 05.1999

Package Handler

FedEx Express
12.1996 - 11.1997

MBA - General Management

Dowling College

Bachelor of Arts - Criminal Justice

Illinois State University

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Cheryl Patterson