Cheryl Pearson
Eagle,ID
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Specialist Enterprise Complains Management Office
Wells Fargo
Boise, ID
08.2018 - 12.2024
- Collaborated with additional bank lines of business to coordinate services and resources for clients
- Successfully resolved 92% of cases within the designated timeframe
- Advocated for clients' rights while following all banking regulations
Research and Remediation Analyst for Consumer Banking and Credit Card Services
Wells Fargo
Beaverton, OR
03.2016 - 08.2018
- Collaborated with cross-functional teams to define research objectives and deliver actionable insights
- Developed research methodologies and protocols to ensure accurate data collection and analysis
- Conducted extensive research on various topics including historical credit usage and billing information
Phone Banker I and II
Wells Fargo Bank
Salem, OR
02.2011 - 03.2016
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Managed a high volume of incoming calls and emails in a fast-paced environment
- Implemented proactive measures such as automated email responses or self-help resources to reduce incoming support requests
Education
University - undefined
Portland State University
Portland, OR06.2003
Skills
- English
- Case management
Certification
Driver's License
Timeline
Case Specialist Enterprise Complains Management Office
Wells Fargo
08.2018 - 12.2024
Research and Remediation Analyst for Consumer Banking and Credit Card Services
Wells Fargo
03.2016 - 08.2018
Phone Banker I and II
Wells Fargo Bank
02.2011 - 03.2016
University - undefined
Portland State University